Subject Matter Expert (ISO)

Command Holdings, a Pequot Company; Washington (District of Columbia); On-site; USD 115,000 - 135,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance and Vision

401(k)

Paid Time Off

Paid Holidays

Employee Assistance Program

Pet Insurance

Disability Insurance

Job summary

CeLeen, an operating firm of Command Holdings, seeks a Subject Matter Expert (ISO) to support a potential effort at the Department of State, Bureau of Consular Affairs/Passport Office. You will lead the development, review, and maintenance of ISO documentation and drive quality management system improvements.

The role requires a Master’s or Bachelor’s degree with significant experience, active security clearance, ISO and Lean Six Sigma credentials, and strong communication with government

Qualifications

• Master’s Degree with 10+ years of relevant experience or Bachelor’s Degree with 16+ years of experience.
• Current, active Secret security clearance.
• Current ISO credential.
• Current Lean Six Sigma credential.
• Demonstrated experience implementing ISO 9001 standards.
• Outstanding communication skills and client focus.
• Proficiency in English.
• Access to federal facilities per Real ID requirements.

Responsibilities

• Lead development, review, and maintenance of ISO and other standards documentation.
• Ensure adherence to ISO 9001 and quality management systems.
• Identify and resolve problems impacting service quality and performance.
• Develop recommendations and corrective actions to address deficiencies.
• Support implementation and continuous improvement of QMS.
• Review quality procedures, documentation, and performance measures.
• Provide technical guidance to government stakeholders on ISO and quality practices.
• Support Lean Six Sigma-based process improvement initiatives.

Skills

Outstanding communication

Client focus

English proficiency

Education

Master’s Degree

Bachelor’s Degree

Tools

Microsoft Office

Job description

CeLeen, an operating group of Command Holdings, is seeking a Subject Matter Expert (ISO) to support a potential effort at the Department of State, Bureau of Consular Affairs/Passport Office.

Responsibilities May Include, But Are Not Limited To

• Leading the development, review, and maintenance of documentation supporting the International Organization for Standardization (ISO) and other international standards.
• Demonstrating a robust understanding of Quality Management Systems and exhibiting proficiency in adhering to ISO 9001 standards.
• Evaluating organizational improvements for alignment with quality management standards.
• Identifying, analyzing, and resolving problems impacting service quality and operational performance.
• Developing recommendations and corrective actions to address quality deficiencies and improve processes.
• Supporting implementation and continuous improvement of Quality Management Systems (QMS).
• Reviewing quality-related procedures, documentation, performance measures, and compliance activities.
• Providing technical guidance to Government stakeholders and program personnel on ISO standards and quality management practices.
• Supporting process improvement initiatives using Lean Six Sigma principles and methodologies.

This position is contingent on contract award.

Expected salary range: $115,000-$135,000

Work Environment

• Ability to sit at a computer terminal for an extended period of time.
• Ability to work in confined areas.

Physical Demands

• While performing the responsibilities of the job, the employee is required to sit, stand, talk, and hear.
• Employee is often required to sit and use their hands and fingers to operate a computer.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel

• 0-10% / Minimal travel.

CeLeen, an operating firm of Command Holdings, is a tribally-owned firm providing management consulting services to U.S. government agencies.

Pursuant to PL 93-638, as amended, preference will be given to qualified Native Americans and spouses in all phases of employment.

At CeLeen, our employees are the embodiment of our success as a firm. Our team is comprised of a tenacious group of professionals located across the globe. It includes military veterans and spouses of active-duties troops, former federal employees, policy experts, academics, attorneys, and technical and business experts, all of whom share a strong work ethic and the skills to succeed in both collaborative and independent environments. CeLeen is invested in the long-term success of both our clients and colleagues for the right reasons. Our dedication to putting good government into practice is underpinned by a merit-based culture that measures success by productivity and credibility.

CeLeen will provide reasonable accommodations to applicants who are unable to utilize our online application system due to a disability. Please send your request to the Human Resources Team.

CeLeen is committed to equal employment opportunity based on merit. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law, and in accordance with EO 14173 and Federal Employment Laws: Equal Employment Opportunity and Employee Polygraph Protection Act.

CeLeen Aff… program is available to any employee or applicant for employment for inspection upon request, to the extent required by federal regulations. The Aff… program can be accessed during normal business hours by making an appointment with the Human Resources Team.

Basic Requirements

• Master’s Degree and 10 years of relevant experience //OR// Bachelor’s Degree and 16 years of experience.
• Current, active Secret security clearance.
• Current ISO credential.
• Current Lean Six Sigma credential.
• Demonstrated experience implementing ISO 9001 standards.
• Outstanding communication skills, influencing abilities, and client focus.
• Professional proficiency in English is required.
• Demonstrated proficiency in using all Microsoft Office applications.
• Ability to access federal facilities in compliance with Real ID. More information about Real ID can be found here: https://www.dhs.gov/real-id/about-real-id and at https://www.tsa.gov/travel/security-screening/identification.
• Applicants must be currently authorized to work in the United States on a full-time basis. CeLeen will not sponsor applicants for work visas for this position.

Preferred Qualifications

• Direct experience with Consular Affairs/Passport Office or other Department of State directorates.
• Experience conducting quality assessments, root cause analyses, and corrective action planning.
• Experience developing quality documentation, standard operating procedures, and continuous improvement initiatives.

Benefits

CeLeen offers a competitive benefits plan including:

• Health, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life and Disability Insurance
• 401(k)
• Paid Time Off
• Paid Holidays
• Employee Assistance Program
• Pet Insurance
• Eligibility requirements apply