Subaru Love-Encore Specialist (POST DELIVERY)

McDaniels Auto Group; Columbia (SC); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

401k options

PTO hours

Comprehensive Subaru certification

Job summary

McDaniels Subaru is seeking a passionate Love-Encore Specialist (Post Delivery) to guide new Subaru owners through all vehicle technologies, from EyeSight to STARLINK. You will schedule one-on-one sessions, conduct personalized redeliveries, and tailor infotainment and driver-assist settings, ensuring a wow experience.

Join a dealership that trains staff on Subaru features, tracks satisfaction, and promotes the Subaru Love Promise.

Qualifications

• Tech-savvy with smartphones and automotive technology.
• Excellent communication and customer-focused approach.
• Willing to work evenings and weekends.
• Valid driver’s license with clean record.

Responsibilities

• Schedule Love-Encore sessions with new Subaru owners.
• Conduct redelivery appointments and demonstrate vehicle technology.
• Customize infotainment and driver-assist settings.
• Educate sales and service teams on Subaru features.
• Handle scheduling, follow-ups, and incentives.
• Track satisfaction and promote Subaru Love Promise.

Skills

Tech-savvy

Communication

Customer service

Valid driver’s license

Automotive tech knowledge

Education

Subaru certification

Tools

Infotainment systems knowledge

Job description

Subaru Love-Encore Specialist (POST DELIVERY)

Join the McDanielsSubaru Family and Help Owners Fall in Love with Their New Ride - Again!

Are you passionate about technology, cars, and delivering exceptional customer experiences? We're seeking an enthusiastic, energeticSubaru Love-Encore Specialist to join our dealership team!

As our Love-Encore Specialist, you'll be the go-to expert for new Subaru owners, ensuring they fully understand and appreciate all the advanced features of their vehicle - from EyeSight® safety systems and STARLINK® infotainment to Bluetooth pairing, navigation, adaptive cruise control, and more.

Key Responsibilities:

• Contact new Subaru owners days after purchase to schedule complimentary one-on-one Love-Encore sessions
• Conduct personalized redelivery appointments, answering questions and demonstrating vehicle technology
• Customize settings for infotainment, driver assists, voice commands, and connected services
• Educate sales and service teams on Subaru features
• Manage scheduling, follow-ups (phone, email, text), and program incentives
• Track customer satisfaction and promote the Subaru Love Promise®

What We're Looking For:

• Tech-savvy individual with strong knowledge of smartphones, apps, and automotive technology (Subaru experience a plus!)
• Outstanding communication and interpersonal skills - patient, friendly, and customer-focused
• Enthusiastic about the Subaru brand and committed to creating "wow" moments
• Professional demeanor with flexibility for evenings/weekends as needed
• Valid driver's license and clean record

We Offer:

• Competitive salary + performance bonuses (including per redelivery incentives)
• Earned PTO hours
• Health Insurances
• 401k options
• Comprehensive training and Subaru certification
• Opportunity to grow in a supportive, modern forward thinking dealership environment
• Be part of the Subaru Love Promise® - making a difference for customers and communities