Delivery Coordinator

Kocourek Chevrolet; Town of Wausau (WI); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

401(k) with aggressive company match

Paid Vacation

Paid Holidays

Paid Training

Full-Time Position

Opportunity to grow within Kocourek

Job summary

Kocourek Subaru in Wisconsin is hiring a Delivery Coordinator to ensure a premium ownership experience from day one. You will guide guests through vehicle technology, features, and personalization at delivery, and work with Sales and Service to maintain a seamless guest journey.

Training will be provided; automotive experience helps but exceptional guest service is the priority. This is a full-time on-site role with opportunities for growth within Kocourek Automotive.

Qualifications

• Warm, friendly, outgoing personality
• Excellent communication and follow-up skills
• Strong organization and attention to detail
• Comfort learning and explaining technology
• Previous customer service or guest-facing experience
• Professional attitude and appearance
• Desire to learn and become a Subaru product expert
• Valid driver’s license
• High school diploma or equivalent

Responsibilities

• Deliver a personalized vehicle orientation for every guest
• Help guests set up Bluetooth, Apple CarPlay/Android Auto, STARLINK, navigation, HomeLink, driver settings, memory seats, and other vehicle technology
• Explain important vehicle features, accessories, warranty information, and owner's resources
• Help guests personalize their new Subaru before they leave
• Schedule and coordinate follow-up and Subaru Love-Encore visits
• Follow up with guests after delivery to answer questions and ensure they’re loving their new Subaru
• Work alongside our Sales and Service teams to create a seamless guest experience
• Become an expert on Subaru vehicles, technology, safety features, and accessories
• Assist with administrative responsibilities and vendor purchase orders as needed

Job description

Join the Kocourek Subaru Team

Delivery Coordinator

At Kocourek Subaru, buying a vehicle is more than handing over the keys. We want every guest to leave feeling comfortable, confident, and excited about their new Subaru.

We're looking for a friendly, organized, tech-savvy Delivery Coordinator who can help us create an exceptional ownership experience from day one.

What You'll Do

As our Delivery Coordinator, you'll be the Subaru expert our guests can count on. You'll work closely with our sales team to make sure every guest understands their new vehicle and gets the most out of everything it has to offer.

You’ll:

• Deliver a personalized vehicle orientation for every guest
• Help guests set up Bluetooth, Apple CarPlay/Android Auto, STARLINK, navigation, HomeLink, driver settings, memory seats, and other vehicle technology
• Explain important vehicle features, accessories, warranty information, and owner's resources
• Help guests personalize their new Subaru before they leave
• Schedule and coordinate follow-up and Subaru Love-Encore visits
• Follow up with guests after delivery to answer questions and ensure they’re loving their new Subaru
• Work alongside our Sales and Service teams to create a seamless guest experience
• Become an expert on Subaru vehicles, technology, safety features, and accessories
• Assist with administrative responsibilities and vendor purchase orders as needed

Don’t know everything about Subaru yet? That’s okay. We’ll train you.

Who We’re Looking For

This position is ideal for someone who loves helping people and enjoys technology. Automotive experience is helpful, but providing an outstanding guest experience is what matters most.

You should bring:

• A warm, friendly, outgoing personality
• Excellent communication and follow-up skills
• Strong organization and attention to detail
• Comfort learning and explaining technology
• Previous customer service or guest-facing experience
• A professional attitude and appearance
• A desire to learn and become a Subaru product expert
• A valid driver’s license
• High school diploma or equivalent

Why Kocourek Subaru?

Subaru is a brand built around love, adventure, safety, community, and taking care of people. We want our dealership experience to reflect those same values.

You’ll receive the training and support needed to become an expert while playing an important role in one of the best moments of the ownership experience— the day someone gets their new Subaru.

What We Offer

• Health, Dental & Vision Insurance
• 401(k) with aggressive company match
• Paid Vacation
• Paid Holidays
• Paid Training
• Full-Time Position
• Opportunity to grow within Kocourek Automotive

We are an equal opportunity employer and do not discriminate in hiring or employment based on race, color, religion, sex, national origin, age, disability, or any other basis prohibited by federal, state, or local law.