Subaru Love-Encore Specialist (POST DELIVERY)

McDaniels Subaru of Columbia; Columbia (SC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

401k options

Paid time off (PTO)

Comprehensive training and Subaru cert

Job summary

McDaniels Subaru of Columbia is seeking a Love-Encorner Specialist to help new Subaru owners understand and enjoy their vehicle technology, from EyeSight safety to STARLINK infotainment.

You will schedule and conduct one-on-one sessions, customize settings, and educate teams on features, while promoting customer satisfaction and Subaru Love Promise throughout the dealership environment.

Qualifications

• Tech-savvy with strong knowledge of smartphones, apps, and automotive tech.
• Excellent communication and interpersonal skills.
• Willingness to work evenings and weekends as needed.
• Valid driver’s license and clean driving record.

Responsibilities

• Contact new Subaru owners after purchase to schedule Love-Encorner sessions.
• Conduct personalized redelivery appointments and demonstrate vehicle technology.
• Customize infotainment and driver-assist settings for customers.
• Educate sales and service teams on Subaru features.
• Manage scheduling, follow-ups, and incentives.
• Track customer satisfaction and promote the Subaru Love Promise.

Skills

Tech-savvy

Communication skills

Customer-focused

Flexible hours

Job description

Join the McDanielsSubaru Family and Help Owners Fall in Love with Their New Ride - Again!

Are you passionate about technology, cars, and delivering exceptional customer experiences? We're seeking an enthusiastic, energetic Subaru Love-Encorner Specialist to join our dealership team!

As our Love-Encorner Specialist, you'll be the go-to expert for new Subaru owners, ensuring they fully understand and appreciate all the advanced features of their vehicle - from EyeSight® safety systems and STARLINK® infotainment to Bluetooth pairing, navigation, adaptive cruise control, and more.

Key Responsibilities

• Contact new Subaru owners days after purchase to schedule complimentary one-on-one Love-Encorner sessions
• Conduct personalized redelivery appointments, answering questions and demonstrating vehicle technology
• Customize settings for infotainment, driver assists, voice commands, and connected services
• Educate sales and service teams on Subaru features
• Manage scheduling, follow-ups (phone, email, text), and program incentives
• Track customer satisfaction and promote the Subaru Love Promise®

What We're Looking For

• Tech-savvy individual with strong knowledge of smartphones, apps, and automotive technology (Subaru experience a plus!)
• Outstanding communication and interpersonal skills - patient, friendly, and customer-focused
• Enthusiastic about the Subaru brand and committed to creating "wow" moments
• Professional demeanor with flexibility for evenings/weekends as needed
• Valid driver's license and clean record

We Offer

• Competitive salary + performance bonuses (including per redelivery incentives)
• Earned PTO hours
• Health Insurances
• 401k options
• Comprehensive training and Subaru certification
• Opportunity to grow in a supportive, modern forward thinking dealership environment
• Be part of the Subaru Love Promise® - making a difference for customers and communities

Subaru. Confidence in Motion. Join us in sharing the love!