Stylist

Richemont Iberia SL; North Dakota; On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision plan

Life insurance

Disability benefits

RRSP with employer match

Paid time off

Maternity leave top-up

Volunteer days

Job summary

Richemont Iberia SL invites experienced stylists to join our Chloe team in the United States. You will welcome guests, provide expert styling advice, and nurture client relationships through CRM-focused outreach and clienteling tools.

You will contribute to achieving store KPIs with top-tier service while collaborating with management to maintain a luxurious in-store environment and seamless omnichannel experiences.

Qualifications

• Delivers exceptional customer service and builds long-term client relationships.
• Active involvement in CRM targets and campaigns with client data collection.
• Proficient with clienteling tools and omnichannel sales.
• Understanding of store KPIs and luxury retail standards.

Responsibilities

• Welcomes guests and acts as a trusted advisor to clients.
• Maintains impeccable store environment and grooming at all times.
• Executes CRM tasks and reaches CRM targets within specified timeframes.
• Uses omnichannel services to grow sales and share KPI results.

Skills

CRM targets

Clienteling

Portfolio management

Omnichannel

Sales targets

Customer service

Store operations

Tools

CRM software

Job description

Role Overview

A Chloe Stylist is an ambassador of the Maison, in charge of welcoming every guest into the Chloe family. They are a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.

Responsibilities

Consider the importance/frequency in which these are performed when listing. Duties less than 5% of overall time should be combined.

• Essential duties (daily and occasional)
• Direct reports and business areas to cover
• Relationships: Clients/Co-workers/Management/Vendors

• Other tasks and duties as requested by manager.

A Client Relationship Owner

• Delivers exceptional customer service and takes pride in developing long-term relationships
• Is aware of CRM targets and actively engages in all actions to reach them
• Implements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe
• Consistently captures client data and takes notes of all qualitative information
• Knows their portfolio of customers, and in particular, the VVICs and VICs they handle

An Omnichannel Business Partner

• Has the ability to offer excellent customer service and delivers strong business performance
• Uses all omnichannel services available to grow sales
• Is aware of store and individual sales and KPIS targets and actively engages in all actions to reach them
• Actively completes trainings and participates in all commercial activities set by the SM/ASM /HO
• Consistently works to achieve given sales, KPIs and CRM targets
• Is aware of local trading environment and competitors’ activities

An Operations Excellence Supporter

• Ensures impeccable store environment, BOH, and grooming at any time of the day and supports colleagues and managers
• Proactively informs SM/ASM of any structural repair needed in store to always ensure a luxurious environment
• Implements all guidelines related to store and BOH management and participates in inventories
• Supports after sales clients and follows up to ensure impeccable after sales service
• Complies with established Richemont policies and standards

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include company sponsored health, dental, drug, and vision programs. The company offers income protection solutions including life insurance, disability benefits, and the RRSP program with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a maternity leave top-up program, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Hourly Range: $21-$24/hr

Salary will be determined based on relevant skills and experience.