Stylist

US04 Richemont North America, Inc.; Costa Mesa (CA); On-site; USD 31,684 - 35,817; Full time

Benefits offered by this job

Company-sponsored health programs

Life insurance

Paid time off

Volunteer days off

Job summary

US04 Richemont North America, Inc. is looking for a Chloe Stylist in Costa Mesa, CA. This role involves delivering exceptional customer service as an ambassador for Chloe, developing client relationships, and supporting retail operations.

The ideal candidate has experience in retail sales, works collaboratively with teams, and contributes to achieving sales and CRM targets. Benefits include health programs, life insurance, and paid time off.

Qualifications

• Proven ability to develop long-term client relationships.
• Experience in sales within a retail environment.
• Familiarity with omnichannel sales strategies.

Responsibilities

• Deliver exceptional customer service and develop client relationships.
• Engage with CRM tools to complete tasks efficiently.
• Support store operations and maintain a luxurious environment.

Skills

Exceptional customer service

CRM knowledge

Sales performance

Teamwork

Adaptability to local market

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high‑end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

Role Overview

A Chloe Stylist is an ambassador of the Maison, in charge of welcoming every guest into the Chloe family. They are a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.

Responsibilities

Essential duties (daily and occasional):

• Client Relationship Owner
  • Delivers exceptional customer service and takes pride in developing long‑term relationships
  • Is aware of CRM targets and actively engages in all actions to reach them
  • Implements personalised reach‑out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe
  • Consistently captures client data and takes notes of all qualitative information
  • Knows their portfolio of customers, and in particular, the VVICs and VICs they handle
• Omnichannel Business Partner
  • Has the ability to offer excellent customer service and delivers strong business performance
  • Uses all omnichannel services available to grow sales
  • Is aware of store and individual sales and KPI targets and actively engages in all actions to reach them
  • Actively completes trainings and participates in all commercial activities set by the SM/ASM/H0
  • Consistently works to achieve given sales, KPIs and CRM targets
  • Is aware of local trading environment and competitors’ activities
• Operations Excellence Supporter
  • Ensures impeccable store environment, BOH, and grooming at any time of the day and supports colleagues and managers
  • Proactively informs SM/ASM of any structural repair needed in store to always ensure a luxurious environment
  • Implements all guidelines related to store and BOH management and participates in inventories
  • Supports after‑sales clients and follows up to ensure impeccable after‑sales service
  • Complies with established Richemont policies and standards

Benefits

• Company-sponsored health, dental, drug, and vision programs
• Life insurance, disability benefits, and RRSP program with employer match
• Paid time off, maternity leave top‑up program, and employee assistance program
• Volunteer days off to support community initiatives

Expected Hourly Range: $23‑$26/hr. Salary will be determined based on relevant skills and experience.