Stylist

US04 Richemont North America, Inc.; Highland Park (TX); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision programs.

HSA and FSA options

Life insurance and disability benefits

401(k) with employer match

Paid time off, wellness reimbursement,

Volunteer days off

Job summary

Richemont North America, Inc. in Texas is seeking a Chloe Stylist to welcome guests and act as a trusted advisor, delivering an exceptional luxury shopping experience. You will partner with clients, manage relationships, and support omnichannel and after-sales services.

As part of our Maison teams, you will maintain store presentation, adhere to policies, and participate in CRM activities to drive client engagement and sales across channels.

Qualifications

• Deliver exceptional customer service and build long-term client relationships.
• Be proficient with CRM targets and clienteling tools to reach them.
• Collaborate as an omnichannel partner to grow sales and meet KPIs.

Responsibilities

• Delivers exceptional customer service and takes pride in developing long-term relationships.
• Is aware of CRM targets and actively engages in all actions to reach them.
• Implements personalized reach-out campaigns and utilizes all clienteling tools to complete CRM tasks within given timeframe.
• Consistently captures client data and notes qualitative information.
• Knows their portfolio of customers and the VVICs/VICs they handle.
• Has the ability to offer excellent customer service and delivers strong business performance.
• Uses all omnichannel services to grow sales and reach store targets.
• Maintains store environment and BOH standards; supports after-sales service and relationships.

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

Role Overview

A Chloe Stylist is an ambassador of the Maison, in charge of welcoming every guest into the Chloe family. They are a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.

Responsibilities

Consider the importance/frequency in which these are performed when listing. Duties less than 5% of overall time should be combined.

Direct reports and business areas to cover Relationships: Clients/Co-workers/Management/Vendors ·Other tasks and duties as requested by manager.

A Client Relationship Owner

• Delivers exceptional customer service and takes pride in developing long-term relationships
• Is aware of CRM targets and actively engages in all actions to reach them
• Implements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe
• Consistently captures client data and takes notes of all qualitative information
• Knows their portfolio of customers, and in particular, the VVICs and VICs they handle

An Omnichannel Business Partner

• Has the ability to offer excellent customer service and delivers strong business performance
• Uses all omnichannel services available to grow sales
• Is aware of store and individual sales and KPIS targets and actively engages in all actions to reach them
• Actively completes trainings and participates in all commercial activities set by the SM/ASM /HO
• Consistently works to achieve given sales, KPIs and CRM targets
• Is aware of local trading environment and competitors’ activities

An Operations Excellence Supporter

• Ensures impeccable store environment, BOH, and grooming at any time of the day and supports colleagues and managers
• Proactively informs SM/ASM of any structural repair needed in store to always ensure a luxurious environment
• Implements all guidelines related to store and BOH management and participates in inventories
• Supports after sales clients and follows up to ensure impeccable after sales service
• Complies with established Richemont policies and standards

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

Benefits

• Medical, dental, and vision programs.
• Health savings and flexible spending accounts are also available.
• The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match.
• Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program.
• Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Expected Hourly Range: $21-$24/hr Salary will be determined based on relevant skills and experience.

Company Culture

In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.