Style & Service Pro: Elevate Customer Experience

Gap Inc.; United States; On-site; USD 18,000 - 22,000; Full time

Job summary

Gap Inc. in the United States is seeking a customer-focused associate to engage with shoppers, educate them on products, promotions, and events, and bring the brand to life. You will become an expert in our selling behaviors and deliver a premium customer experience.

In this role you will assist on the sales floor, support loyalty programs, and help create a frictionless omni-channel shopping journey, while staying courteous and collaborative with teammates.

Qualifications

• Excellent communication and customer service skills.
• Ability to engage with customers and understand needs.
• Willingness to learn brand selling behaviors and procedures.

Responsibilities

• Become an expert in the brand’s selling behaviors and deliver premium customer service.
• Acknowledge customers, locate merchandise, and answer questions quickly.
• Offer style and outfit suggestions using mannequins and displays.
• Promote loyalty by educating customers about loyalty programs.
• Support omni-channel experiences to provide a frictionless shopping journey.
• Assist on sales floor, fitting room, checkout, and back-of-house tasks as needed.
• Maintain courteous and responsive communication with customers and colleagues.
• Exchange and verifies job related information to provide support.

Skills

Excellent communication

Customer service

Problem solving

Team collaboration

Tech proficiency

Job description

Gap Inc. in the United States is seeking a customer-focused associate to engage with shoppers, educate them on products, promotions, and events, and bring the brand to life. You will become an expert in our selling behaviors and deliver a premium customer experience.

In this role you will assist on the sales floor, support loyalty programs, and help create a frictionless omni-channel shopping journey, while staying courteous and collaborative with teammates.