Style & Service Sales Associate

Gap Inc.; Puerto Rico; On-site; USD 17,000 - 21,000; Full time

Job summary

Gap Inc. is seeking a customer service associate to engage with shoppers, educate them on merchandise, and provide insightful styling advice. You will help customers locate items, answer questions, and promote store promotions and loyalty programs.

You will support sales floor operations, assist with fitting rooms and checkout, and contribute to a frictionless omnichannel experience. The ideal candidate communicates clearly, learns quickly, and stays professional with customers and teammates.

Qualifications

• Completion of job readiness training through Gap Inc’s nonprofit partners.
• Effective communicator with the ability to utilize technology to engage customers and your team to meet goals.
• Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Able to handle customer interactions and potential issues/concerns courteously and professionally.
• Ability to learn procedural knowledge acquired through on-the-job training.

Responsibilities

• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
• Promote loyalty by educating customers about our loyalty programs
• Leverage omni channel offerings to deliver a frictionless customer experience
• Support sales floor, fitting room, check out, back of house, processes as required
• Courteous and responsive to internal/external request
• Exchange and verifies job related information to provide support

Skills

Effective communicator

Problem solver

Procedural knowledge

Education

Job readiness training

Job description

Gap Inc. is seeking a customer service associate to engage with shoppers, educate them on merchandise, and provide insightful styling advice. You will help customers locate items, answer questions, and promote store promotions and loyalty programs.

You will support sales floor operations, assist with fitting rooms and checkout, and contribute to a frictionless omnichannel experience. The ideal candidate communicates clearly, learns quickly, and stays professional with customers and teammates.