Style Concierge & Customer Experience Specialist

LOFT; Naperville (IL); On-site; USD 2,066,000 - 2,480,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts plus eligibility

Professional development and careerADV

Community impact through philanthropic

Job summary

LOFT is seeking a Sales Associate to act as the brand ambassador, creating authentic connections with customers and guiding their shopping journey with personalized styling. You will keep the store visually appealing and organized on the sales floor, supporting an inviting environment and collaborative teamwork.

You will bring hospitality in customer interactions, flexibility in schedule, and comfort with technology and POS systems to ensure a seamless shopping experience for every guest at our

Qualifications

• Sales experience or customer-focused experience preferred.
• Hospitality mindset when engaging with customers.
• Flexible availability – including evenings, weekends, and holidays.
• Proficient with technology and ability to operate a point-of-sale system.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Connect with customers and listen to their needs to create personalized experiences.
• Share product knowledge to help style the customer.
• Use brand behaviors and personalized service to drive brand loyalty.
• Uphold the highest visual and operational standards while focusing on the customer.
• Use technology to stay informed on priorities and promotions for a seamless omnichannel experience.
• Partner with store leaders to achieve individual goals and daily expectations.
• Build productive relationships by sharing ideas and helping others.

Skills

Customer service

Hospitality mindset

Flexible availability

POS proficiency

Proactive decisions

Job description

LOFT is seeking a Sales Associate to act as the brand ambassador, creating authentic connections with customers and guiding their shopping journey with personalized styling. You will keep the store visually appealing and organized on the sales floor, supporting an inviting environment and collaborative teamwork.

You will bring hospitality in customer interactions, flexibility in schedule, and comfort with technology and POS systems to ensure a seamless shopping experience for every guest at our