Style Advisor, NET-A-PORTER

MR PORTER; Mahwah (NJ); Hybrid; USD 42,000 - 70,000; Full time

Benefits offered by this job

Performance commission scheme

Pension/401(k) plan

Staff discount and exclusive staff sal

Medical, Dental and Vision insurance

Commuter benefit

Job summary

NET-A-PORTER is hiring Style Advisors to join our Personal Shopping team in Mahwah, NJ. You will connect clients with the latest trends, provide styling and product guidance, and build lasting relationships to drive loyalty and growth.

The role blends in-person client service with digital tools to deliver a personalized shopping experience. You should have 2+ years in client-facing retail or related roles, a results-driven attitude, and fluency in English.

Qualifications

• 2+ years of experience in client-facing roles such as in-store retail, styling services or call-center sales.
• Proactive, results-driven with a track record of meeting/exceeding targets.
• Customer-focused with a passion for delivering exceptional service.

Responsibilities

• Contribute to achieving team sales targets and KPIs; increase client spend and satisfaction.
• Build trusted client relationships by responding to inquiries and guiding shoppers.
• Provide styling, sizing, and fit advice and present launches to inspire purchases.
• Follow up with clients to maintain engagement and maximise opportunities.
• Share customer insights with management to inform sales planning.

Skills

Client-facing

Sales targets

English fluency

Digital savvy

Tools

CRM software

Microsoft Excel

Outlook

Job description

STYLE ADVISOR

NET-A-PORTER delivers incredible fashion for incredible women. As the world’s leading luxury retailer with the most authoritative product edit globally, the site offers the ultimate curation of fashion from the most coveted designer brands, the most exceptional assortment of fine watches and precious jewelry, and more than 200 specialist beauty brands.

NET-A-PORTER champions unparalleled customer service, a seamless shopping experience across all devices, luxurious packaging, easy returns and a multi-lingual customer care team that is available 24/7, 365 days a year. A pioneer of personal shopping and client relations services for the digital era, NET-A-PORTER continues to innovate and strengthen its offering, with virtual styling, invitation only digital exclusives, and a world class suite of specialized offers for our discerning clientele.

The Role:

NET-A-PORTER is seeking passionate Style Advisors to join our Personal Shopping team in our Mahwah, NJ office and deliver an exceptional, personalised shopping experience to our loyal clients. In this role, you will connect customers with the latest trends and carefully curated product selections, as well as supporting them with any ad hoc service enquiries. As a trusted style partner, you will guide clients throughout their shopping journey building meaningful relationships that inspire confidence and loyalty. You will leverage data-driven insights to deliver targeted outreach, nurture relationships, drive growth and develop the EIPs of the future.

This is an exciting opportunity for someone with a background in fashion retail, styling, or client-facing roles who is looking to grow their career within luxury fashion.

Besides a competitive salary, we can offer you:

• Performance commission scheme, tied to net sales achievement

• Pension/ 401(k) plan that both you and the company contribute to

• A portal with an array of discounts on things like theme park and cinema tickets

• Our famous staff discount along with exclusive staff sales

• Medical, Dental and Vision insurance

• Commuter benefit and flexible spending

• A chance to be part of a fun and caring team that support each other

Here is a breakdown of what you’ll be doing:

• Contribute to the achievement of the team and deliver against individual sales targets and KPIs, increasing client spend and client satisfaction.

• Create trusted client relationships by responding promptly to enquiries, assisting with product questions and guiding customers through their shopping experience.

• Build familiarity with your client portfolio to identify opportunities for personalised recommendations, leveraging client preferences, purchase history and trend insights to drive sales and repeat purchases.

• Offer styling, sizing and fit advice, using training and product knowledge to confidently present new collections and key launches. Present style edits in a visually compelling way to inspire clients to purchase.

• Follow up proactively with clients to maintain engagement, nurture relationships, and maximise commercial opportunities.

• Help increase individual client spend and loyalty by understanding evolving customer needs and recommending relevant products.

• Gather and share customer insights and buying trends with management to support commercial strategy, product launches, and future sales planning.

• Represent the brand professionally, delivering service that reflects the luxury standards and values of NET-A-PORTER.

The type of person we are looking for:

• Brings 2+ years of experience in client-facing roles such as in-store retail, stylist services or call-center sales and operations, with a proven ability to engage customers.

• Takes a proactive, results-driven approach to sales, with a track record of achieving and exceeding personal sales targets.

• Is customer-focused and is passionate about going above and beyond to deliver exceptional service and build long-lasting client relationships.

• Communicates confidently and effectively, fluent in spoken and written English, with additional language skills considered a strong advantage.

• Is digitally savvy and comfortable using tools such as Excel, Outlook and CRM systems to manage client interactions and track results.

• Is highly organised, detail-oriented and able to manage multiple priorities in a fast-paced, luxury retail environment.

Luxe Experience Group is an equal opportunities employer, if you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

Experience Level: AssociateWorkplace Type: Hybrid