Luxury Personal Shopper & Stylist

YNAP CORPORATION; Mahwah (NJ); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Performance commission tied to net销售

Pension/401(k) plan

Staff discounts

Medical, Dental and Vision insurance

Commuter benefit

Flexible spending

Job summary

LuxExperience is seeking Style Advisors to join its Personal Shopping team in Mahwah, NJ, delivering a personalised luxury shopping experience. You will connect clients with the latest trends, curate product selections, and support ad hoc service inquiries, building lasting relationships that inspire confidence and loyalty.

The role emphasizes data-driven outreach, client nurturing, and helping expand individual client spend while maintaining the luxury standards of NET-A-PORTER.

Qualifications

• 2+ years of experience in client-facing roles such as in-store retail, stylist services or call-center sales and operations.

Responsibilities

• Contribute to the achievement of the team and deliver against individual sales targets and KPIs, increasing client spend and client satisfaction.
• Create trusted client relationships by responding promptly to enquiries, assisting with product questions and guiding customers through their shopping experience.
• Build familiarity with your client portfolio to identify opportunities for personalised recommendations, leveraging client preferences, purchase history and trend insights to drive sales and repeat purchases.
• Offer styling, sizing and fit advice, using training and product knowledge to confidently present new collections and key launches.
• Present style edits in a visually compelling way to inspire clients to purchase.
• Follow up proactively with clients to maintain engagement, nurture relationships, and maximise commercial opportunities.
• Help increase individual client spend and loyalty by understanding evolving customer needs and recommending relevant products.
• Gather and share customer insights and buying trends with management to support commercial strategy, product launches, and future sales planning.
• Represent the brand professionally, delivering service that reflects the luxury standards and values of NET-A-PORTER.

Skills

Client-facing

Sales-driven

Customer service

Communication

Digital literacy

Organized

Tools

Excel

Outlook

CRM systems

Job description

LuxExperience is seeking Style Advisors to join its Personal Shopping team in Mahwah, NJ, delivering a personalised luxury shopping experience. You will connect clients with the latest trends, curate product selections, and support ad hoc service inquiries, building lasting relationships that inspire confidence and loyalty.

The role emphasizes data-driven outreach, client nurturing, and helping expand individual client spend while maintaining the luxury standards of NET-A-PORTER.