Luxury Style Advisor — Personal Shopping (Hybrid)

LuxExperience; Mahwah (NJ); Hybrid; USD 50,000 - 80,000; Full time

Benefits offered by this job

Performance commission scheme

Pension/401(k)

Staff discount

Medical, Dental and Vision insurance

Commuter benefit

Flexible spending

Job summary

NET-A-PORTER is seeking passionate Style Advisors to join our Personal Shopping team in our Mahwah, NJ office and deliver an exceptional, personalised shopping experience to our loyal clients. In this role, you will connect customers with the latest trends and carefully curated product selections, as well as supporting them with any ad hoc service enquiries.

As a trusted style partner, you will guide clients throughout their shopping journey building meaningful relationships that inspire

Qualifications

• 2+ years in client-facing roles such as in-store retail, stylist services or call-center sales.
• Proven track record of achieving and exceeding personal sales targets.
• Fluent in English; additional languages are a plus.

Responsibilities

• Contribute to achieving team targets and KPIs while increasing client spend and satisfaction.
• Build trusted client relationships by responding promptly to enquiries and guiding customers through their shopping journey.
• Develop familiarity with client portfolios to identify opportunities for personalized recommendations based on preferences and history.
• Offer styling, sizing and fit advice using product knowledge to present new collections and launches.
• Follow up with clients to maintain engagement and maximize commercial opportunities.
• Share customer insights and buying trends with management to support strategy and planning.
• Represent the brand professionally, delivering service that reflects NET-A-PORTER's luxury standards.

Skills

Client-facing

Sales targets

Digital literacy

English fluency

Tools

CRM systems

Excel

Outlook

Job description

NET-A-PORTER is seeking passionate Style Advisors to join our Personal Shopping team in our Mahwah, NJ office and deliver an exceptional, personalised shopping experience to our loyal clients. In this role, you will connect customers with the latest trends and carefully curated product selections, as well as supporting them with any ad hoc service enquiries.

As a trusted style partner, you will guide clients throughout their shopping journey building meaningful relationships that inspire