Post Tech Support

NBCUniversal; Englewood Cliffs (NJ); Hybrid; USD 109,000 - 118,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid leave

Tuition reimbursement

Employee discounts

Job summary

NBCUniversal in New Jersey is seeking a Post Tech Support professional to support editorial operations, maintain post-production systems, and ensure seamless workflow across platforms.

The role requires at least 3 years in a live broadcast environment and proficiency with Avid Media Composer, Interplay Access, and Media Central Cloud UX, plus experience with file transfer apps; must be able to work a hybrid schedule and respond to urgent needs 24/7.

Qualifications

• Minimum 3 years of experience in a live broadcast news environment.
• Proven experience in a network-shared environment.
• Strong understanding of post-production workflows and environments.
• Proficiency with Avid Media Composer, Interplay Access, Media Central Cloud UX, and file transfer applications.
• Familiarity with other NLEs, MAMs, Windows, macOS, and related applications.
• Solid knowledge of various media file formats.
• Ability to work a hybrid schedule and respond to urgent needs 24/7/365.
• Flexibility to adapt to last-minute schedule changes.

Responsibilities

• Manage deletions and organization of projects, folders, master clips, and other file types in a live production environment.
• Provide front-line technical support to editors and editorial staff.
• Troubleshoot and resolve technical issues in collaboration with editors, engineers, and other stakeholders.
• Test and validate new workflows and applications prior to deployment.
• Monitor post-production systems to ensure optimal performance.
• Perform routine maintenance tasks and system checks.
• Collect and compile data for reporting purposes.
• Execute archive and restore functions.
• Ingest camera files and download external media into production servers.
• Manage user accounts and onboard users for Avid systems, Frame IO, Mediashuttle, Latakoo, Vantage, and other third-party applications.
• Create and maintain workflow documentation and SOPs; train users on all relevant systems.
• Act as liaison between Editors, Editorial, Engineering, Graphics, Acquisitions, Control Room Operations, and NOC/MOC teams.

Skills

Post-production workflows

Hybrid schedule

Team collaboration

Media file formats

Education

Associate's or Bachelor's degree in a related field

Tools

Avid Media Composer

Interplay Access

Media Central Cloud UX

File transfer applications

Job description

We are seeking a highly skilled and motivated Post Tech Support professional to join our dynamic team in a fast-paced live broadcast news environment. This role is critical in supporting editorial operations, maintaining post-production systems, and ensuring seamless workflow across multiple platforms and teams.

What You’ll Do

• Manage deletions and organization of projects, folders, master clips, and other file types in a live production environment
• Provide front-line technical support to editors and editorial staff
• Troubleshoot and resolve technical issues in collaboration with editors, engineers, and other stakeholders
• Test and validate new workflows and applications prior to deployment
• Monitor post-production systems to ensure optimal performance
• Perform routine maintenance tasks and system checks
• Collect and compile data for reporting purposes
• Execute archive and restore functions
• Ingest camera files and download external media into production servers
• Manage user accounts and onboard users for Avid systems, Frame IO, Mediashuttle, Latakoo, Vantage, and other third-party applications
• Create and maintain workflow documentation and SOPs; train users on all relevant systems
• Act as liaison between Editors, Editorial, Engineering, Graphics, Acquisitions, Control Room Operations, and NOC/MOC teams

Qualifications

What You Must Have

• Minimum 3 years of experience in a live broadcast news environment
• Proven experience working in a network-shared environment
• Strong understanding of post-production workflows and environments
• Proficiency with Avid Media Composer, Interplay Access, Media Central Cloud UX, and file transfer applications
• Familiarity with other NLEs, MAMs, Windows, macOS, and related applications
• Solid knowledge of various media file formats
• Ability to work a hybrid schedule and respond to urgent needs 24/7/365
• Flexibility to adapt to last-minute schedule changes

What Would Make You a Stand-out

• Associate’s or Bachelor’s degree in a related field
• Highly organized and detail-oriented
• Ability to perform under pressure in a fast-paced, live news environment
• Quick thinker with strong problem-solving skills and a proactive approach to escalation
• Team-oriented with excellent communication and interpersonal skills
• Positive, forward-thinking attitude with a willingness to explore new workflows and technologies
• Self-motivated and ambitious with a passion for continuous improvement

Additional Information

This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

This position is eligible for company-sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Salary: $109,200- $118,300($60-$65/hr)

Equal Employment Opportunity

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [e-mail].

Although you'll be hired as an NBCU employee, your employment and the responsibilities associated with this job likely will transition to Versant in the future. By joining at this pivotal time, you'll be a part of this exciting company as it takes shape.