Studio Supervisor | Floor Leader & Keyholder

STUDS; Boston (MA); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Paid Safe & Sick Leave Accrual

FSA Health and Commuter Tax-Advantaged

401(k) Retirement Savings Plan

Exclusive Employee Discounts on Pierc

Job summary

Studs is seeking a Studio Supervisor in Boston, MA (Seaport) to support daily operations. This non-managerial, keyholder role emphasizes independence, sound judgment, and exceptional customer service, with an hourly rate of $18.50.

You will open and close the Studio, lead floor activity during shifts, uphold safety and brand standards, and help deliver a consistent Studs experience. Availability includes evenings, weekends, and holidays, with up to 29 hours per week.

Qualifications

• Prior experience in a keyholder or shift lead role with independent operations.
• Flexible schedule including evenings, weekends, and holidays.
• At least 4 days of availability, including weekends.
• Reliable attendance for up to 29 hours per week.
• Professionalism, reliability and sound judgment in a customer-facing environment.
• Able to stand for extended periods (8+ hours) and lift 20 lbs.
• Able to handle chemicals safely and follow health and safety protocols.
• Confident operating solo and taking ownership of floor leadership when assigned.
• Positive attitude and ability to collaborate in a service-oriented team.

Responsibilities

• Opens and closes the Studio independently and completes opening/closing procedures.
• Supports daily execution of visual merchandising, restocks, and Studio upkeep.
• Reviews daily business and helps implement strategies to drive results.
• Acts as a floor leader during assigned shifts to deliver sales and service goals.
• Upholds safety and brand standards, including piercing regulations and cleanliness.
• Delivers exceptional service and educates customers on the Studs experience.
• Supports service recovery and escalates customer concerns as needed.
• Ensures a warm, welcoming customer journey aligned with service expectations.
• Sets a strong example for professionalism, inclusion, and accountability.
• Provides real-time feedback and supports teammates; reinforces company values.

Skills

Keyholder experience

Shift lead

Independent operations

Customer service

Job description

Studs is seeking a Studio Supervisor in Boston, MA (Seaport) to support daily operations. This non-managerial, keyholder role emphasizes independence, sound judgment, and exceptional customer service, with an hourly rate of $18.50.

You will open and close the Studio, lead floor activity during shifts, uphold safety and brand standards, and help deliver a consistent Studs experience. Availability includes evenings, weekends, and holidays, with up to 29 hours per week.