Studio Project Lead — Creative Ops & AI Delivery

OLIVER Agency - North America; Chicago (IL); On-site; USD 94,000 - 105,000; Full time

Job summary

OLIVER, a Chicago-based part of The Brandtech Group, is seeking a Project Manager for the GSS team to act as the operational backbone of the studio, overseeing daily workflow, resource allocation, and on-time delivery. You'll triage briefs with the account team, monitor client satisfaction, and build deep knowledge of GSS and TCF capabilities to improve resourcing decisions and outcomes for the client.

Core focus includes Gen AI tools, Bynder asset uploads, OMG compliance, and continuous process

Qualifications

• Experience in project management, traffic management, or studio operations within a creative, production, or marketing environment.
• Strong organisational skills with attention to detail.
• Clear, confident communication — able to brief teams, manage expectations, and elevate issues effectively.
• Familiarity with digital asset management platforms; Bynder is an advantage.
• Knowledge of creative production workflows and resourcing decisions.
• Experience tracking client satisfaction data or delivery quality metrics.
• Comfort with OMG compliance processes.

Responsibilities

• Lead end-to-end workflow management for the GSS team — job intake, task allocation, timeline management, and delivery tracking.
• Provide daily clarity on priorities and task lists to the creative team, enabling them to focus on high-quality creative work.
• Support the Senior Account Manager with brief triage, ensuring jobs are correctly scoped and routed to the right resource.
• Develop and maintain expert-level knowledge of the capabilities and capacity of the full GSS and TCF teams.
• Track and monitor CSAT responses sent with every completed job, sharing insights and trends with the SAM, GAD, and senior stakeholders to drive continuous improvement.
• Manage OMG compliance requirements across all deliverables.
• Oversee the upload of final assets to Bynder, ensuring files meet quality and naming standards before delivery.
• Identify and implement process improvements that increase delivery efficiency and reduce turnaround time.
• Serve as a clear point of communication between the creative team and account leadership, flagging risks early and resolving day-to-day operational challenges.

Skills

Project management

Traffic management

Studio operations

Organisational skills

Clear communication

Gen AI tools

Tools

Bynder

Job description

OLIVER, a Chicago-based part of The Brandtech Group, is seeking a Project Manager for the GSS team to act as the operational backbone of the studio, overseeing daily workflow, resource allocation, and on-time delivery. You'll triage briefs with the account team, monitor client satisfaction, and build deep knowledge of GSS and TCF capabilities to improve resourcing decisions and outcomes for the client.

Core focus includes Gen AI tools, Bynder asset uploads, OMG compliance, and continuous process