Project Manager

oliverusa; Chicago (IL); On-site; USD 94,000 - 105,000; Full time

Job summary

OLIVER, part of The Brandtech Group, seeks a Project Manager for the GSS team in Chicago to drive workflow from intake to delivery. You will coordinate with the creative and account teams to triage briefs, assign tasks, and monitor progress for timely outcomes.

You will build expertise across GSS and TCF capabilities, track client satisfaction metrics, and ensure compliance and asset delivery standards.

Qualifications

• Experience in project management, traffic management, or studio operations within a creative/marketing environment.
• Strong organisational and detail-oriented capabilities for multiple concurrent jobs.
• Clear, confident communication to brief teams and manage expectations.
• Familiarity with digital asset management platforms; Bynder is an advantage.

Responsibilities

• Lead end-to-end workflow management for the GSS team, including job intake, task allocation, timeline management, and delivery tracking.
• Provide daily clarity on priorities and task lists to the creative team to maintain high-quality output.
• Support the Senior Account Manager with brief triage and proper routing of jobs to resources.
• Develop knowledge of capabilities and capacity across GSS and TCF teams for smarter resourcing.
• Track CSAT and delivery metrics, sharing insights with stakeholders to drive improvement.
• Ensure OMG compliance across all deliverables.
• Oversee final asset uploads to Bynder with quality and naming standards prior to delivery.
• Identify process improvements to increase delivery efficiency and reduce turnaround time.
• Serve as a communication bridge between creative teams and account leadership to flag risks and resolve issues.

Skills

End-to-end project mgmt

Traffic management

Studio operations

Organisational skills

Clear communication

DAM familiarity/Bynder

Delivery metrics tracking

OMG compliance

Gen AI workflow

Tools

Bynder

Job description

Established in 2004, OLIVER is the world's first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group , we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Role: Project Manager

Location: Chicago, Illinois

About the role:

As Project Manager for the GSS team, you'll be the operational backbone of the studio. Reporting to the Senior Account Manager, you'll manage daily workflow, allocate resource, and ensure every job moves through the process efficiently and on time. You'll work closely with the wider account team to triage incoming briefs, track client satisfaction, and identify opportunities to improve the way the team works. Over time, you'll build deep knowledge of the capabilities of both the GSS and TCF teams - knowledge that will inform smarter resourcing decisions and better outcomes for the client.

What you will be doing:

• Lead end-to-end workflow management for the GSS team - job intake, task allocation, timeline management, and delivery tracking.
• Provide daily clarity on priorities and task lists to the creative team, enabling them to focus on high-quality creative work.
• Support the Senior Account Manager with brief triage, ensuring jobs are correctly scoped and routed to the right resource.
• Develop and maintain expert-level knowledge of the capabilities and capacity of the full GSS and TCF teams.
• Track and monitor CSAT responses sent with every completed job, sharing insights and trends with the SAM, GAD, and senior stakeholders to drive continuous improvement.
• Manage OMG compliance requirements across all deliverables.
• Oversee the upload of final assets to Bynder, ensuring files meet quality and naming standards before delivery.
• Identify and implement process improvements that increase delivery efficiency and reduce turnaround time.
• Serve as a clear point of communication between the creative team and account leadership, flagging risks early and resolving day-to-day operational challenges.

What you need to be great in this role:

• Experience in project management, traffic management, or studio operations within a creative, production, or marketing environment.
• Strong organisational skills with the ability to manage multiple concurrent jobs without losing attention to detail.
• Clear, confident communication - able to brief teams, manage expectations, and elevate day-to-day operational challenges.
• Familiarity with digital asset management platforms; experience with Bynder is an advantage.
• Working knowledge of creative production workflows and the ability to make fast, informed resourcing decisions.
• Experience tracking client satisfaction data or delivery quality metrics.
• Comfort with OMG compliance processes, or the ability to get up to speed quickly.

Gen AI & Agentic Thinking

• Proficiency with Gen AI tools to enhance workflow efficiency and output quality.
• Experience building personal AI workflows to improve day-to-day efficiency.
• An agentic approach to problem-solving - able to break down complex challenges, identify the most efficient path, and execute with clarity.
• Ability to critically evaluate AI outputs and apply human judgement before acting on them.

Salary Range

At the time of this posting, the base salary for this position may range according to what's stated below. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER's total compensation package.

$93,500 - $104,500 USD

Our values shape everything we do:

• Be Ambitious to succeed
• Be Imaginative to push the boundaries of what's possible
• Be Inspirational to do groundbreaking work
• Be always learning and listening to understand
• Be Results-focused to exceed expectations
• Be actively pro-inclusive and anti-racist across our community, clients and creations

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All