Studio Operations Leader | Customer Experience & Team Growth

CADY; Exton (PA); On-site; USD 40,000 - 52,000; Full time

Job summary

CADY in Exton, PA is seeking an Assistant Studio Manager (ASM) to support studio operations and customer experience. You will supervise the studio team, assist with scheduling, and help achieve studio sales goals during retail hours.

This leadership role requires strong communication, a customer-focused mindset, and the ability to resolve issues quickly while maintaining a professional demeanor with clients and colleagues.

Qualifications

• Must be 18 years or older.
• High School diploma or equivalent.
• Background check required.
• Valid driver’s license and reliable transportation.
• Available to work weekend hours during busy season.
• Flexible, team player mentality; willing to collaborate with colleagues on ideas and initiatives.
• Professional demeanor with customers and team members.
• Able to read and write in English.
• Able to communicate verbally and in writing with customers and team members.
• Able to prioritize tasks.
• Able to lead, supervise, and/or manage team members.

Responsibilities

• Support in strategy and execution toward achieving revenue and retail goals.
• Interact with customers to contribute to an amazing experience.
• Recruit, train, and develop the studio team.
• Assist with creating the schedule and approving time cards.
• Problem solving issues that arise from staff or customers (complaints, grievances etc) and taking action for prevention.
• Ensure the flow of traffic on the studio floor is running smoothly.
• Assist with weekly inventory.
• Ensure the studio is organized and presentable in all areas.
• Confirm opening and closing procedures are properly completed daily.
• Other duties and responsibilities as assigned.

Skills

Leadership

Customer service

Communication

Teamwork

Detail-oriented

Education

High School diploma

Job description

CADY in Exton, PA is seeking an Assistant Studio Manager (ASM) to support studio operations and customer experience. You will supervise the studio team, assist with scheduling, and help achieve studio sales goals during retail hours.

This leadership role requires strong communication, a customer-focused mindset, and the ability to resolve issues quickly while maintaining a professional demeanor with clients and colleagues.