Studio Operations & Customer Experience Leader

Cady-2; Hayward (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

CADY is seeking an Assistant Studio Manager to lead daily studio operations and deliver outstanding customer experiences. You will supervise staff, support sales goals, and ensure smooth session flow during retail hours.

The role requires 18+, HS diploma, ability to read/write English, strong communication, and a collaborative attitude. Weekend availability and a valid driver’s license are expected, with opportunities to grow into leadership.

Qualifications

• Must be at least 18 years of age.
• High School diploma or equivalent.
• Must pass a satisfactory background check.
• Valid driver’s license and reliable transportation.
• Able to read and write in English; communication skills required.
• Able to lead, supervise, and manage team members.
• Availability to work weekend hours during busy season.
• Professional demeanor with customers and team members.

Responsibilities

• Support strategy to achieve revenue and retail goals.
• Interact with customers to contribute to an amazing experience.
• Recruit, train, and develop the studio team.
• Assist with scheduling and approving time cards.
• Maintain inventory and keep the studio organized.
• Oversee opening and closing procedures daily.
• Address staff or customer issues and implement preventative actions.

Skills

Leadership

Customer service

Staff training

Scheduling

Communication

Team supervision

Education

High School diploma or equivalent

Job description

CADY is seeking an Assistant Studio Manager to lead daily studio operations and deliver outstanding customer experiences. You will supervise staff, support sales goals, and ensure smooth session flow during retail hours.

The role requires 18+, HS diploma, ability to read/write English, strong communication, and a collaborative attitude. Weekend availability and a valid driver’s license are expected, with opportunities to grow into leadership.