Studio Operations Leader - Customer Experience Champion

Cady-2; Horsham (PA); On-site; USD 36,000 - 55,000; Full time

Job summary

CADY is seeking an Assistant Studio Manager to support studio operations and drive customer satisfaction. The ASM will supervise staff, assist with scheduling, and help meet sales goals during retail hours. The role requires strong communication and problem-solving to deliver an outstanding guest experience.

You will mentor team members, coordinate check-in/out, handle escalations, and contribute to the studio’s daily success while upholding CADY’s standards of excellence.

Qualifications

• Must be at least 18 years old.
• High School diploma or equivalent.
• Must pass a satisfactory background check.
• Valid driver’s license and reliable transportation.
• Able to read and write in English.
• Able to communicate verbally and in writing with customers and team members.
• Able to prioritize tasks and lead a team.

Responsibilities

• Support strategy to achieve revenue and retail goals.
• Interact with customers to deliver an exceptional experience.
• Recruit, train, and develop the studio team.
• Assist with scheduling and approving time cards.
• Resolve staff or customer issues and prevent reoccurrence.
• Ensure smooth studio floor flow and maintain organization.

Skills

Leadership

Customer service

Training and development

Scheduling

Communication

Team supervision

English proficiency

Education

High School diploma or equivalent

Job description

CADY is seeking an Assistant Studio Manager to support studio operations and drive customer satisfaction. The ASM will supervise staff, assist with scheduling, and help meet sales goals during retail hours. The role requires strong communication and problem-solving to deliver an outstanding guest experience.

You will mentor team members, coordinate check-in/out, handle escalations, and contribute to the studio’s daily success while upholding CADY’s standards of excellence.