Studio Operations & Guest Experience Lead

Playwright Co; New York (NY); Hybrid; USD 28,000 - 36,000; Part time

Job summary

Playwrights Horizons in New York seeks a highly organized part-time Operations Support to manage our downtown studios and serve as the first contact for guests and renters. You’ll handle reception, space bookings, mail, and basic A/V support, while collaborating with staff in daily studio operations.

The role requires strong communication, reliability, and the ability to multitask in a creative theater environment. Weekend availability is required; compensation is $23/hour.

Qualifications

• Ability to lift 50 lbs and perform manual labor as needed
• Able to work weekend hours, as required
• Comfortable conducting business over the phone
• Proficient using computers, tablets, and applicable software
• Experience in Google Workspace, database management or CRM a plus
• Previous customer service experience a plus
• Ability to troubleshoot basic plumbing, electrical, AC issues, theatrical lighting & sound a plus
• Highly motivated self starter with a keen eye for detail
• Ability to multitask, work under pressure, and meet deadlines
• Ability to interact with diverse populations, including undergraduate aged students and rental clients
• Proficiency in Spanish, a plus

Responsibilities

• Provides reception needs for the studios, including answering phones and emails, greeting and checking in guests, coordinating space bookings for clients
• Receives and routes mail, packages, and deliveries
• Serves as a point of contact and support for students, faculty and renters while on site
• Manages and enters client information in database, including following up with renters
• Monitor client accounts and oversee client billing, reporting and deposits
• Performs minor maintenance duties through the space, such as emptying trash, stocking restroom supplies, changing light bulbs, etc
• Provide basic A/V and lighting support to renters or those using the spaces
• Works collaboratively with the Operations Coordinator and Facilities Manager in the daily operations of the rehearsal studios

Skills

Reception & guest services

Google Workspace

CRM/database experience

Phone & email communication

Spanish helpful

Detail-oriented

Team collaboration

Tools

Google Workspace

CRM

Database management

Job description

Playwrights Horizons in New York seeks a highly organized part-time Operations Support to manage our downtown studios and serve as the first contact for guests and renters. You’ll handle reception, space bookings, mail, and basic A/V support, while collaborating with staff in daily studio operations.

The role requires strong communication, reliability, and the ability to multitask in a creative theater environment. Weekend availability is required; compensation is $23/hour.