Studio Operations & Guest Experience Lead

Orangetheory Fitness | Afterburn Coaching; Kirkland (WA); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Bonus potential

Advancement opportunities

Free workouts

Casual dress code

Flexible schedule

401K plan

Dental & vision insurance

Supplemental insurance"

PTO after period

Job summary

Orangetheory Fitness Afterburn Coaching is seeking a positive, detail‑oriented Assistant Studio Manager to help lead the front of house and collaborate with the Studio Manager. This role focuses on member experience, sales, and smooth daily operations in a fast‑paced fitness environment.

You will greet members, present the OTF concept, conduct studio tours, and work with trainers to onboard new clients. A passion for fitness and strong communication are essential for success.

Qualifications

• Enthusiastic, positive, and detail‑oriented person who can talk to anyone.
• Strong communication and interpersonal skills with a focus on member experience.
• Experience in front desk operations, membership sales, or hospitality is a plus.

Responsibilities

• Greeting members with energy and knowledge as they enter the studio.
• Presenting the OTF concept to potential clients during intros.
• Handling front desk tasks including phone inquiries and guest check‑ins.
• Giving studio tours and guiding intros through the first Orangetheory workout.
• Collaborating with trainers to support intros and onboarding.
• Selling memberships to help the studio thrive and meet goals.
• Addressing member concerns professionally to resolve issues.
• Participating in marketing and outreach events and ensuring a clean, organized studio.

Skills

Customer service

Communication

Sales mindset

Team collaboration

Job description

Orangetheory Fitness Afterburn Coaching is seeking a positive, detail‑oriented Assistant Studio Manager to help lead the front of house and collaborate with the Studio Manager. This role focuses on member experience, sales, and smooth daily operations in a fast‑paced fitness environment.

You will greet members, present the OTF concept, conduct studio tours, and work with trainers to onboard new clients. A passion for fitness and strong communication are essential for success.