Studio Operations Architect (Remote/Hybrid Contract)

NYWDS; Village of Valley Stream (NY); Hybrid; USD 68.000 - 97.000; Teilzeit

Benefits dieser Stelle

Flexible schedule

Hybrid on-site/remote

Contractor terms: 90-day engagement

Zusammenfassung

Sugar & Glow seeks a proactive Studio Operations Manager (Independent Contractor) to keep weekly studio operations smooth and aligned with SOPs. You will partner with the Founder, Front Desk Coordinator, and Marketing Team to manage client experience, growth initiatives, and vendor relations.

You will implement systems, monitor inventory, and coordinate weekly priorities while ensuring accurate client records and referrals.

Qualifikationen

• Has experience in operations, office management, hospitality, wellness, retail, or a similar client-focused environment.
• Is highly organized with exceptional attention to detail.
• Can manage multiple priorities independently.
• Is comfortable using Google Workspace, Microsoft Office, and scheduling software (Boulevard experience is a plus).
• Communicates professionally and follows through consistently.
• Enjoys improving systems and helping businesses grow.

Aufgaben

• Coordinate weekly operational priorities across the studio.
• Support the consistent execution of studio SOPs and workflows.
• Maintain Boulevard sales platform, including client records, memberships, and appointment accuracy.
• Monitor inventory and coordinate supply ordering.
• Identify operational improvements and communicate recommendations to the Founder.
• Coordinate vendors and other operational needs.
• Partner with Front Desk Coordinator & Sugaring team to deliver a seamless client experience.
• Support staff by reinforcing established procedures and operational standards.
• Communicate weekly priorities and help ensure team accountability.
• Escalate operational challenges or training opportunities to the Founder.
• Oversee loyalty, referral, and client retention initiatives.
• Maintain the marketing calendar and assist with campaign execution.
• Respond to Google Reviews and keep the Google Business Profile updated.
• Coordinate content collection, promotions, and client communications.
• Lead and manage the client rebooking process, ensuring consistent follow-up through calls and outreach.
• Delegate rebooking tasks to the Front Desk team and monitor completion to maintain strong client retention.
• Track key operational and client experience metrics.
• Prepare monthly performance summaries.
• Share recommendations that improve efficiency, client retention, and studio performance.

Kenntnisse

Operations experience

Office management

Hospitality

Wellness

Tools

Google Workspace

Microsoft Office

Boulevard

Jobbeschreibung

Sugar & Glow seeks a proactive Studio Operations Manager (Independent Contractor) to keep weekly studio operations smooth and aligned with SOPs. You will partner with the Founder, Front Desk Coordinator, and Marketing Team to manage client experience, growth initiatives, and vendor relations.

You will implement systems, monitor inventory, and coordinate weekly priorities while ensuring accurate client records and referrals.