Studio Operations Lead (Contract) — Growth & Client Experience

Classifieds24.info; Village of Valley Stream (NY); Hybrid; USD 21.000 - 23.000; Teilzeit

Benefits dieser Stelle

Flexible schedule

Hybrid on-site/remote

Zusammenfassung

Sugar & Glow is seeking a proactive Studio Operations Manager (Independent Contractor) to help run the wellness studio smoothly on a weekly basis. You will coordinate operations, support SOP execution, and ensure excellent client experiences while partnering with the Founder and teams.

The role offers a flexible schedule with a mix of remote and on-site work, up to 30 hours per month at $60/hour. Initial 90-day engagement with potential extension based on performance and business needs.

Qualifikationen

• Experience in operations, office management, hospitality, wellness, retail, or similar client-focused environment.
• Highly organized with meticulous attention to detail.
• Ability to manage multiple priorities independently.
• Proficient with Google Workspace, Microsoft Office, and scheduling software (Boulevard a plus).
• Professional communication and follow-through.

Aufgaben

• Coordinate weekly operational priorities across the studio.
• Maintain client records, memberships, and appointment accuracy.
• Monitor inventory and coordinate supply ordering.
• Identify operational improvements and communicate recommendations to the Founder.
• Support Front Desk and Sugaring team to ensure client experience.
• Track operational and client experience metrics and prepare monthly summaries.
• Lead client rebooking processes and retention initiatives.

Kenntnisse

Operations management

Organized

Multi-tasking

Client-focused

Team coordination

Tools

Boulevard

Google Workspace

Microsoft Office

Jobbeschreibung

Studio Operations Manager (Independent Contractor) - business / management - manager job employment

Sugar & Glow is a boutique wellness studio specializing in professional sugaring and customized skincare services designed to support healthy, confident skin. We believe beauty begins with skin health and pair expert treatments with personalized care and education to create an exceptional client experience.

As we continue to grow, we're investing in the people and systems that allow us to scale while preserving the personalized service our clients know and love.

Position Summary

We're looking for a proactive, organized Studio Operations Manager to help keep Sugar & Glow running smoothly each week. This role partners closely with the Founder, Front Desk Coordinator, and Marketing Team to coordinate studio operations, support the execution of Standard Operating Procedures (SOPs), and ensure client experience and growth initiatives are implemented consistently.

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The ideal candidate enjoys building systems, solving problems, and bringing structure to a growing business. This role is responsible for coordinating the weekly flow of operations while helping the team stay organized, accountable, and focused.

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Responsibilities

- Studio Operations

- Coordinate weekly operational priorities across the studio.

- Support the consistent execution of studio SOPs and workflows.

- Maintain Boulevard sales platform, including client records, memberships, and appointment accuracy.

- Monitor inventory and coordinate supply ordering.

- Identify operational improvements and communicate recommendations to the Founder.

- Coordinate vendors and other operational needs.

Team Support

- Partner with the Front Desk Coordinator & Sugaring team to deliver a seamless client experience.

- Support staff by reinforcing established procedures and operational standards.

- Communicate weekly priorities and help ensure team accountability.

- Escalate operational challenges or training opportunities to the Founder.

Client Experience

-Oversee the execution of loyalty, referral, and client retention initiatives.

-Maintain the marketing calendar and assist with campaign execution.

-Respond to Google Reviews and keep the Google Business Profile updated.

-Coordinate content collection, promotions, and client communications.

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Replay

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-Lead and manage the client rebooking process, ensuring consistent follow-up through calls and outreach.

-Delegate rebooking tasks to the Front Desk team and monitor completion to maintain strong client retention.

Reporting

-Track key operational and client experience metrics.

-Prepare monthly performance summaries.

-Share recommendations that improve efficiency, client retention, and studio performance.

Qualifications

We're looking for someone who:

-Has experience in operations, office management, hospitality, wellness, retail, or a similar client-focused environment.

-Is highly organized with exceptional attention to detail.

-Can manage multiple priorities independently.

Know Worker Rights

-Is comfortable using Google Workspace, Microsoft Office, and scheduling software (Boulevard experience is a plus).

-Communicates professionally and follows through consistently.

-Enjoys improving systems and helping businesses grow.

Success in This Role

-You'll be successful if you:

-Keep weekly operations running smoothly.

-Help the team consistently follow studio procedures.

-Improve organization and accountability across the business.

-Deliver an exceptional client experience.

-Ensure marketing and growth initiatives are executed on schedule.

Train Managers

-Free up the Founder to focus on leadership and business growth.

Contractor Terms

Up to 30 hours per month

$60/hour

Flexible schedule with a mix of remote and on-site support

Initial 90-day engagement with the opportunity to extend based on business needs and performance