Studio Manager (Sales & Operations)

Club Pilates; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

Club Pilates in the New York City metropolitan area is seeking a high-energy Studio Manager to lead a sales-driven studio and partner with ownership. You will train and coach Membership Sales Representatives, drive member growth with our proven methods, and uphold exceptional service.

This hands-on role is full-time on-site, with 80% focus on sales and 20% on operations—front desk oversight, local marketing, KPI tracking, and ensuring studio cleanliness.

Qualifications

• 4+ years of proven membership or fitness sales experience.
• Excellent communication and interpersonal skills with in-person, phone, and email selling abilities.
• Ability to manage four revenue streams: membership, retail, private training, and teacher training.
• Confident in generating personal sales and coaching less experienced reps.
• Self-starter with independence and collaboration when needed.
• Strong customer service focus, with clear written and verbal communication.
• Organized, data-minded, and able to meet deadlines.

Responsibilities

• Implement our sales process to convert prospects into Intro class signups and on-site closes.
• Manage front desk staff schedule and supervise a small sales team.
• Lead generation including Grass Roots and Guerrilla Marketing; build local partnerships.
• Track KPI, revenue, attendance and other performance metrics.
• Make high-level customer service decisions and maintain studio cleanliness.
• Ensure policy and safety compliance; collaborate with owners, instructors, and vendors.

Skills

Membership sales

Team leadership

Customer service

Sales presentations

Sales coaching

Retail and revenue focus

Data management

Strong communication

Tools

ClubReady

Job description

Are we a good fit?

We are a small but mighty, multi-unit, and multi-brand ownership group seeking a ROCKSTAR, dedicated Studio Manager for our Club Pilates studios.

This person will be responsible for leading a team of Membership Sales Representatives by training them in our proven sales methods, coaching, and role-playing daily. 80% of the role is sales.

The Studio Manager will also be responsible for smooth operations, including coordinating maintenance, cleanliness, and the overall member experience. Less than 20% of the role is operations.

This role is very hands-on and is the perfect opportunity for a high-energy salesperson with management experience. The Studio Manager is the leader of the studio unit and a \"partner\" to ownership. This person should be prepared to step in whenever the team calls for support.

Company Description

Club Pilates is the world’s largest Pilates brand, with more than 1,400 studios across four continents. The company focuses on making reformer Pilates accessible to all, offering certified instruction, structured class programming, and a welcoming environment for every body and fitness level. Classes use equipment such as the Reformer, EXO-Chair, Springboard, Barre, and TRX to deliver full-body, low-impact workouts that support strength, flexibility, and long-term wellness. Backed by thousands of certified instructors and a global franchise network, Club Pilates provides a personalized fitness journey through multiple class formats and progressive levels. Club Pilates is part of Xponential Fitness, Inc. (NYSE: XPOF), the largest global franchisor of boutique health and wellness brands.

Role Description

The Studio Manager is a full-time (40 hours/week), on-site role based in the New York City Metropolitan Area, responsible for overseeing daily studio sales goals, operations, and delivering an exceptional member experience. This role manages sales staff scheduling, supervises front desk and ensures smooth opening and closing procedures. The Studio Manager drives membership growth through outreach, sales presentations, and retention initiatives, while maintaining high standards of customer service and studio cleanliness. Daily tasks include managing front desk tasking, coordinating local marketing efforts, tracking performance metrics, and ensuring brand and safety compliance. The role collaborates closely with Lead Instructors, corporate partners, and local vendors to support a welcoming, inclusive, and results-oriented studio environment.

Duties

• Implement our effective sales process to schedule prospects into their first Intro class, and then pitch and close those prospects onsite; if not prior to them walking in
• Manage front desk staff schedule and supervise a small sales team
• Lead generation including Grass Roots and Guerrilla Marketing, forming area partnerships, networking and more, with the need to continually evolve and develop new ways of reaching prospective members. Creativity will come in handy!
• Lead tasking, tracking, KPI reporting, revenue reports, attendance reports, etc.
• Independently make decisions related to high-level customer service
• Maintain impeccable cleanliness and organization of the Pilates Studio
• Enforce Club Pilates policies and procedures
• Any other duties as assigned

Qualifications

• 4+ years of proven and effective membership sales or fitness sales experience
• Excellent communication and strong interpersonal skills with the ability to sell memberships in person, on the telephone and via email
• Ability to manage and drive 4 revenue streams: membership sales, retail sales, private training, and teacher training
• Extremely confident in generating personal sales and training less experienced Sales Reps
• A motivated, self-starter with the ability to work independently (and collaborate with studio owners when needed)
• Strong focus on customer service, including professional and effective communication skills along with solid writing and grammar skills
• Ability to recognize areas of improvement and make changes using good judgment
• Highly organized, proficient in data management, ability to prioritize and meet deadlines with a strong attention to detail and accuracy
• Professional, punctual, reliable and neat…with an attitude showing you care
• Trustworthy and ability to handle confidential information
• Ability to work harmoniously with co-workers, clients and the general public
• Proficiency with computers and Studio software (e.g. ClubReady)