General Manager - Club Pilates

Club Pilates; Scottsdale (AZ); On-site; USD 60,000 - 90,000; Full time

Job summary

Club Pilates in Scottsdale seeks a General Manager to oversee studio operations, drive sales across memberships, retail, private training and teacher training, and manage instructors and staff.

You will lead marketing, vendor coordination, scheduling, inventory accuracy, and customer service excellence, while maintaining studio cleanliness and policy compliance.

Qualifications

• 2+ years of retail/service sales or fitness sales experience.
• Fluent in English with excellent communication and interpersonal skills.
• Ability to drive four revenue streams: memberships, retail, private training, and teacher training.
• Proficient with computers and studio software; able to manage inventory and vendor relations.

Responsibilities

• Lead generation including Grass Roots Marketing and Networking.
• Implement sales process to schedule prospects into Demo class.
• Membership sales; manage staff schedule.
• Coordinate with vendors; ensure inventory accuracy in studio retail.
• Supervise Sales Representatives; hire/manage instructors.
• Use ClubReady to generate revenue and attendance reports.
• Review instructor evaluations and maintain high service standards.
• Make independent high-level customer service decisions.
• Collect outstanding dues; maintain studio cleanliness and organization.
• Enforce studio policies; stock forms and literature.
• Schedule and participate in networking/community events and promotions.
• Strategically manage marketing campaigns to generate leads.

Skills

Sales experience

Staff leadership

Revenue management

Communication skills

Organization

Attention to detail

Confidential information handling

Time management

Fitness affinity

Tools

ClubReady

Job description

General Manager Club Pilates - Job Description

COMPANY OVERVIEW

Club Pilates offers group reformer classes in various formats and levels to accommodate everyone seeking to learn Pilates and hone their fitness expertise. Club Pilates is a well-established, nation-wide brand, committed to providing affordable and accessible Pilates to the community. Club Pilates is currently established in 38 states and 2 countries. Class formats target a wide range of clients' needs - from young to more senior and beginner to advanced. Club Pilates was one of the first studios to create a 500-hour Teacher Training Program designed to thoroughly and safely teach group Pilates apparatus classes. Club Pilates has already sold 750 territories throughout the United States and Canada. Its over 2200 instructors provide over 17 million workouts a year to tens of thousands of members. Club Pilates has been recognized in Inc Magazine's Inc. 500 and Inc. 5000 List two years in a row as well as Entrepreneur Magazine's Franchise 500 two years in a row.

POSITION

The ideal Manager will oversee all Studio functionality from Sales to Instructors.

REQUIREMENTS

• 2+ years of retail/service sales or fitness sales experience.
• Confident in generating personal sales and training Sales Reps in sales
• Ability to manage and drive 4 revenue streams: memberships, retail, private training, and teacher training
• Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email
• Ability to excel in a fast changing, diverse environment.
• Ability to recognize areas of improvement and make changes using good judgement.
• An affinity and passion for fitness.
• Solid writing and grammar skills.
• Highly organized, proficient in data management, ability to prioritize and meet deadlines.
• Professional, punctual, reliable and neat.
• Strong attention to detail and accuracy.
• Trustworthy and ability to handle confidential information.
• Ability to work harmoniously with co-workers, clients and the general public.
• Proficiency with computers and Studio software.

DUTIES

• Lead generation including Grass Roots Marketing and Networking
• Implement sales process to schedule prospects into Demo class
• Membership sales
• Manage staff schedule
• Directly coordinate with all vendors, ensuring that studio retail/products are stocked with accurate inventory counts
• Supervise Sales Representatives
• Hire/Manage all instructors at the studio
• Proficiency in ClubReady, to include revenue reports, attendance reports, etc.
• Review instructor evaluations performed by Master Trainers
• Independently make decisions related to high level customer service
• Collect out-standing dues
• Maintain cleanliness and organization of the Pilates Studio
• Enforce Club Pilates policies and procedures
• Ensure all forms, administrative supplies, and studio literature is stocked and visible
• Schedule and participate in networking/community events and studio promotions
• Strategically manage marketing campaigns to generate leads for the studio
• Any other duties as assigned

COMPENSATION & BENEFITS

• This position offers a very competitive base salary; based on experience & performance
• Commission paid on sales
• Opportunity to bonus, based on performance
• Unlimited growth potential within the company.