Studio Lead - Westchase

Jetsetpilates; Westchase (FL); On-site; USD 21,000 - 30,000; Part time

Job summary

JETSET Pilates is seeking a Studio Lead to help clients and support instructors. This role emphasizes delivering exceptional service in person, via email, or by phone, while building rapport and maintaining a welcoming environment.

Studio Leads handle phones, emails, and sales, keep the front desk organized, assist with opening/closing duties, and stay current on policies and pricing to inform clients accurately.

Qualifications

• Customer service and sales experience preferred.
• Strong communication and interpersonal skills.
• Ability to greet, check-in, and assist clients professionally.

Responsibilities

• Assist in delivering the boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors on arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer feedback appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales with the General Manager/Owner-Operator using the CRM system.
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.

Job description

Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.

Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.

Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.