Studio Lead - Westchase

JETSET Pilates®; Westchase (FL); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Complimentary classes

Professional development opportunities

Discounts with partnerships

Job summary

JETSET Pilates in Florida seeks a Studio Lead to manage front desk operations, assist instructors, and deliver a welcoming boutique fitness experience. You will answer phones, respond to emails, process sales, and maintain a clean lobby while promoting memberships and class packages.

Responsibilities include greeting clients, enrolling new members, handling retail transactions, and staying up-to-date on pricing and policies to provide accurate information. Weekend availability is often required.

Qualifications

• Excellent customer service and communication skills.
• Ability to greet and check-in clients professionally.
• Experience selling memberships and class packages.
• Comfort with retail transactions and cash handling.
• Familiarity with AXLE CRM or similar systems.

Responsibilities

• Deliver boutique fitness experiences to clients.
• Provide top-tier customer service upon arrival.
• Greet and check-in clients; thank them on exit.
• Recruit and retain clients; address questions and concerns.
• Sell memberships and class packages in-person or by phone.
• Utilize AXLE CRM for sales and client management.
• Keep studio clean and organized; assist opening/closing.
• Process retail sales and restock inventory.

Skills

Customer service

Sales

Phone handling

Retail transactions

AXLECRM experience

Tools

AXLE CRM

Job description

Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.

Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.

Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

Duties And Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE)
• Maintain a clean and tidy studio
• Process retail sales and restock inventory as needed

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• Complimentary or discounted JETSET Pilates classes
• Professional development opportunities
• Retail & community partnerships discounts