Studio Lead - Somerville

JETSET Pilates; Somerville (MA); On-site; USD 23,000 - 30,000; Full time

Job summary

JETSET Pilates is seeking a Studio Lead to deliver exceptional client service, manage front desk operations, and support instructors. You will greet clients, answer questions, process sales, and maintain a welcoming studio environment.

The role requires morning, evening, and weekend availability, with responsibilities spanning in-person and remote inquiries, sales, and CRM-based client management. A positive, proactive attitude is essential.

Qualifications

• Experience delivering high-level customer service.
• Strong communication and interpersonal skills.
• Experience selling memberships or class packages.

Responsibilities

• Assist in delivering the boutique fitness experience to every client.
• Provide the highest level of customer service to all visitors.
• Greet and check-in clients professionally; thank them on departure.
• Recruit and retain clients; answer questions and resolve concerns.
• Sell memberships and class packages in-person, online, and by phone.
• Support opening/closing duties with the General Manager.
• Maintain a clean and organized front desk and lobby area.
• Process retail sales and restock inventory as needed.

Skills

Customer service

Communication

Sales

Retail operations

CRM (AXLE)

Tools

AXLE CRM

Job description

Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.

Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.

Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

Duties and Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.