Studio Lead - Somerville

JETSET Pilates; Somerville (NJ); On-site; USD 42,000 - 60,000; Part time

Job summary

A dynamic fitness studio in Somerville, New Jersey is seeking Studio Leads to deliver exceptional service to clients, assist instructors, and help maintain a welcoming environment. Responsibilities include answering inquiries, processing sales, and ensuring a clean studio atmosphere. Ideal candidates should possess strong customer service and communication skills, with the ability to manage sales memberships both online and in-person. Flexible scheduling is required including mornings, evenings, and weekends.

Qualifications

• Strong customer service skills and ability to assist clients effectively.
• Excellent communication skills, both verbal and written.
• Ability to manage multiple tasks in a dynamic environment.

Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client.
• Provide excellent customer service upon client arrival and departure.
• Recruit and retain clients, addressing questions and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Maintain a clean and tidy studio.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.

Skills

Customer service

Communication

Sales skills

Tools

Client Relationship Manager (CRM) system (AXLE)

Job description

Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.

Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.

Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

Duties and Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.