Studio Lead - Preston Hollow

JETSET Pilates; Texas; On-site; USD 19,000 - 26,000; Full time

Job summary

JETSET Pilates is seeking a Studio Lead to provide exceptional front-desk service, manage inquiries by phone and email, and drive memberships. You will greet clients, process sales, and support instructors, contributing to a welcoming boutique fitness environment.

Ideal candidates are passionate about fitness, have strong sales skills, and can work flexible shifts including mornings, evenings, and weekends. Training on AXLE CRM and studio standards will be provided.

Qualifications

• Passion for fitness/pilates and delivering exceptional client service.
• Strong sales and communication skills with the ability to convert inquiries to memberships.
• Ability to manage multiple tasks at front desk, phone, and email with professionalism.

Responsibilities

• Sell memberships and class packages in-person, online, and over the phone.
• Recruit and retain clients, answer questions, solve problems, and refer concerns appropriately.
• Provide the highest level of customer service to all clients and visitors.

Skills

Sales skills

Customer service

Phone etiquette

In-person sales

Tools

AXLE CRM

Job description

Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.

Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.

Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

Duties and Responsibilities

• Sell memberships and class packages in-person, online, and over the phone.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Assist in delivering the ultimate boutique fitness experience to every client, every time.Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.

Role Requirements

• Passionate about fitness &/or pilates
• Confident with strong sales skills