Studio Lead - Soho

JETSET Pilates®; New York (NY); On-site; USD 20,664 - 34,440; Part time

Job summary

JETSET Pilates® in New York is looking for dynamic Studio Leads to provide exceptional customer service and assist instructors at the studio. Responsibilities include greeting clients, processing sales, and maintaining a clean environment. Studio Leads will work flexible hours, including mornings, evenings, and weekends.

The ideal candidate will excel in customer interaction and be proactive in creating a welcoming atmosphere for clients. If you're ready to be part of a vibrant fitness community, apply now!

Qualifications

• Strong customer service skills and dynamic team member.
• Ability to handle retail transactions accurately.
• Effective communication skills for both in-person and remote interactions.

Responsibilities

• Assist in delivering exceptional boutique fitness experiences.
• Provide high-level customer service to clients.
• Sell memberships and facilitate new sales using CRM.

Job description

Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.

Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.

Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

Duties And Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.