Studio Lead -Montclair

JETSET Pilates; Montclair (NJ); On-site; USD 19,286 - 27,552; Full time

Job summary

A fitness studio in Montclair, New Jersey is looking for enthusiastic Studio Leads to join their team. Studio Leads will play a key role in ensuring exceptional service for clients, maintaining a welcoming environment, and supporting sales activities. Ideal candidates should possess strong customer service skills, flexibility to work various shifts, and experience in retail sales. This role offers candidates an opportunity to be part of a dynamic team in the fitness industry.

Qualifications

• Dynamic team member with a strong focus on customer service.
• Ability to work flexible shifts including mornings, evenings, and weekends.
• Experience in retail sales and maintaining a clean environment.

Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client.
• Provide highest level of customer service upon client arrival.
• Sell memberships and manage new sales effectively.

Skills

Customer service

Ability to multitask

Sales experience

Tools

Client Relationship Manager (CRM) system (AXLE)

Job description

Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.

Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.

Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

Duties and Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.