Studio Lead: Guest Experience & Membership Sales

JETSET Pilates®; Town of Colonie (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

JETSET Pilates® in Town of Colonie is looking for Studio Leads to provide exceptional service and support to clients and instructors. The role involves answering questions, processing sales, and creating a welcoming environment.

The ideal candidate should have strong customer service skills and be willing to work flexible hours, including mornings, evenings, and weekends. Responsibilities include maintaining a clean studio, selling membership packages, and ensuring high standards of client care.

Qualifications

• Previous experience in customer service or retail.
• Ability to work flexible hours including mornings, evenings, and weekends.
• Strong interpersonal skills to build rapport with clients.

Responsibilities

• Provide exceptional service to clients and assist instructors.
• Answer phones and field questions professionally.
• Sell memberships and class packages efficiently.
• Maintain a clean and organized front desk and lobby.

Skills

Customer service

Communication

Sales

Problem-solving

Tools

Client Relationship Manager (AXLE)

Job description

JETSET Pilates® in Town of Colonie is looking for Studio Leads to provide exceptional service and support to clients and instructors. The role involves answering questions, processing sales, and creating a welcoming environment.

The ideal candidate should have strong customer service skills and be willing to work flexible hours, including mornings, evenings, and weekends. Responsibilities include maintaining a clean studio, selling membership packages, and ensuring high standards of client care.