Studio IT Support Specialist - On-Site & On-Call Tech

Playstatio

Los Angeles (CA)

On-site

USD 86,000 - 129,000

Full time

11 days ago

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Job summary

Sony Interactive Entertainment is seeking a Studio IT Support Specialist for an in-person role in Playa Vista, CA. The candidate will provide desktop, helpdesk, and limited system administration support, building strong relationships with internal users and promoting excellent service.

The job requires handling multiple tasks, supporting various client technologies, and participating in on-call rotations. Strong communication and problem-solving skills are essential for success in a fast-paced

Qualifications

Provides helpdesk-level coverage for internal clients with documented processes.
Strong in client hardware and software, email troubleshooting, Windows OS.
Familiar with enterprise storage technologies (SAN, NAS, iSCSI).
Ability to explain complex concepts to end users and technical teams.
On-call rotation and after-hours availability.

Responsibilities

Provides helpdesk-level coverage and support for internal clients. Coordinates, diagnoses, and troubleshoots incoming employee requests for support according to established process.
Solve technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. Collaboration with remote sites expected and encouraged
Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel
Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support
Perform first and second level support and troubleshooting for workstation and mobile systems
Interface directly with end users in peril, lead and resolve incidents in an efficient manner, maintaining the highest levels of customer support and response and documentation
Establish and maintain direct relationships with business units as a support resource and contributing member of the production teams
Organize the unorganized, communicate thoroughly and effectively in both written and spoken forms across the organization
Work proactively to determine potential issues existing in the environment. Apply performance tuning techniques where applicable
Research new trends and technologies leading to testing and justification for deployment
Be available off hours for scheduled, week-long on-call rotation, which will include system maintenance and emergencies
Perform inventory management of team resources; apply workstation build technologies; configure and manage user account provisioning and permissions
Be eager to grow and develop new skills and tackle special projects as needed