Studio Guest Experience & Sales Lead

BODYROK Denver

Denver (CO)

On-site

USD 26,000 - 29,000

Part time

11 days ago

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Benefits offered by this job

Flexible schedule

Bonus based on performance

Training & development

Job summary

BODYROK Denver is hiring a Studio Advisor to provide exceptional customer service, drive memberships, and support instructors in a high-energy studio environment. You will engage with members and guests, promote memberships, and help maintain a clean, welcoming space.

The role offers hourly pay with uncapped commission potential based on sales performance. Ideal candidates have 1–2 years of customer service or sales experience, strong communication, and the ability to work at least two weekend

Qualifications

1-2 years of customer service or sales experience preferred.
1-2 years MindBody software experience preferred.
Competitive drive to succeed in commission sales and performance-based culture.
Excellent customer service skills.
Knowledge of sales practices and techniques.
Independent, self-starter with strong organizational skills.
Basic computer skills.
Strong communication skills in both oral and written.
Organized and detail-oriented.
Friendly, warm, compassionate, and welcoming personality.
Easy to talk to and comfortable around new people.
Must be available to work at least 2 weekend days per month.

Responsibilities

Member and Guest Check-in Compliance.
Greet all incoming members and guests; Ensure all check-in procedures are followed; Thank guests for coming as they exit.
Sales.
Create new business internally through member promotions, referrals, and inquiries.
Promote specials to current and future guests.
Reach out to existing and potential members via email for sales opportunities.
Reconcile and report all incoming and outgoing transitions.
Successfully attain personal sales revenue targets.
Customer Service & Operations.
Tour potential members through the studio and connect guests to the facility, equipment, services, and amenities.
Handle member service issues including change of address, electronic funds setup or change, and questions regarding billings and payments.
Update Supply Request Log and Maintenance Log.
Promote and sell merchandise.
Keep the front desk area and entryway clutter-free, orderly, and clean.
Perform general cleaning duties to include hourly bathroom room and studio checks.
Follow up with members who have enrolled to ensure we are exceeding expectations.
Provide the highest level of customer service possible when communicating and interacting with guests.