Part-Time Studio Guest Experience Associate

SoulCycle Inc.; New York (NY); On-site; USD 19,000 - 26,000; Part time

Job summary

SoulCycle Inc. is hiring for a part-time front desk/guest services role in New York. You must have at least 3 days of availability weekly (20 hours total), with one weekend day. Peak holiday shifts may be required. You’ll provide hospitality, assist studio management, and support instructors during class check-ins.

The role emphasizes customer service, multi-tasking in a fast-paced environment, initiative, and teamwork. Strong communication and organizational skills are essential.

Qualifications

• Must have customer service experience.
• Ability to prioritize and multi-task in a fast-paced environment.
• Willingness to take initiative and work without direction.
• Excellent communication and interpersonal skills.
• Strong problem-solving and positive attitude.
• Professional phone and email etiquette.
• Has superior organizational skills.

Responsibilities

• Provide high level customer service and hospitality to clients
• Assist the Studio Management in daily studio tasks and projects
• Maintain a positive attitude and take initiative
• Support SoulCycle instructors to ensure a smooth class check-in
• Work as a cohesive team with staff to ensure efficiency and camaraderie
• Assist with training new front desk staff
• Maintain knowledge of studio retail products
• Uphold the SoulCycle aesthetic and culture
• Studio cleaning and prep, including equipment, floors and mirrors
• Common area cleaning, front desk, lockers, offices
• Bathroom and changing room cleaning

Skills

Customer service

Multitasking

Initiative

Communication

Problem solving

Positive attitude

Phone & email etiquette

Organizational skills

Job description

SoulCycle Inc. is hiring for a part-time front desk/guest services role in New York. You must have at least 3 days of availability weekly (20 hours total), with one weekend day. Peak holiday shifts may be required. You’ll provide hospitality, assist studio management, and support instructors during class check-ins.

The role emphasizes customer service, multi-tasking in a fast-paced environment, initiative, and teamwork. Strong communication and organizational skills are essential.