Studio General Manager: Growth Leader & Team Builder

HOTWORX - North Greenbush, NY; McKownville (NY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive base compensation

Commission and performance-based bonus

Complimentary HOTWORX membership

Training and ongoing support

Growth opportunities

Lead a brand-new HOTWORX studio

Job summary

HOTWORX Guilderland is seeking a dynamic General Manager to lead daily studio operations, sales, and member engagement. You will recruit and develop staff, hit monthly membership and revenue targets, and foster a high-energy, member-focused culture in a brand-new HOTWORX studio.

The role requires strong leadership, outbound sales activity, and excellent communication with prospective members and local partners. This on-site position offers growth opportunities and a pathway to brand expansion.

Qualifications

• Experience in management, sales, fitness, hospitality or customer service.
• Proven ability to lead a team and achieve sales goals.
• Strong communication, organization and follow-up skills.
• Confident speaking with prospective members in person and by phone.
• Comfortable with outbound sales, community networking and business development.
• Ability to coach employees, set expectations and hold the team accountable.
• Positive, professional and dependable.
• Comfortable using scheduling, membership-management and point-of-sale technology.
• Available to work a flexible 40-hour schedule, including some evenings and weekends.
• Passion for fitness, wellness and helping others achieve their goals.

Responsibilities

• Lead all daily operations of the HOTWORX Guilderland studio.
• Recruit, train, schedule, motivate and manage studio staff.
• Create a positive, energetic and results-focused team culture.
• Meet and exceed monthly membership, revenue, retention and retail goals.
• Respond to leads quickly and consistently through calls, texts and emails.
• Conduct studio tours, explain the benefits of HOTWORX and close membership sales.
• Manage presale and grand-opening efforts for the new Guilderland location.
• Develop relationships with local businesses, schools, organizations and community partners.
• Organize outreach events, lead-generation opportunities and studio promotions.
• Build and manage referral, ambassador and member-engagement programs.
• Monitor member satisfaction and respond professionally to questions or concerns.
• Reduce cancellations by maintaining consistent member communication and engagement.
• Oversee billing follow-up, membership documentation and account accuracy.
• Maintain a clean, safe, organized and welcoming studio environment.
• Manage inventory, retail displays and product salesTrack key performance indicators and provide regular performance updates to ownership.
• Ensure all HOTWORX policies, procedures and brand standards are followed.

Skills

Team leadership

Sales targets

Communication

Organization

Outbound sales

Community networking

Business development

Coaching

Scheduling tools

POS technology

Tools

Scheduling software

POS systems

Membership-management software

Job description

HOTWORX Guilderland is seeking a dynamic General Manager to lead daily studio operations, sales, and member engagement. You will recruit and develop staff, hit monthly membership and revenue targets, and foster a high-energy, member-focused culture in a brand-new HOTWORX studio.

The role requires strong leadership, outbound sales activity, and excellent communication with prospective members and local partners. This on-site position offers growth opportunities and a pathway to brand expansion.