Studio Floor Lead: Open/Close & Customer Experience

STUDS; Santa Clara (CA); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) retirement plan

Employee discounts

Sabbatical after 4 years of service

Job summary

Studs is seeking a Studio Supervisor in Santa Clara, CA. You will open/close the studio, lead floor operations during shifts, and ensure a consistent customer and brand experience.

This non-managerial role requires professionalism, reliability, and the ability to own floor leadership when needed. As a keyholder, you’ll model our values, support visual merchandising and stock, and uphold safety and cleanliness standards.

Qualifications

• Prior experience as a keyholder or shift lead with independent opening/closing duties.
• Available to work a flexible schedule up to 5 days per week (32+ hours), including evenings, weekends and holidays.
• Weekend availability required (Friday–Sunday) with PTO considerations.
• Professional, reliable, and able to exercise sound judgment in a customer-facing role.

Responsibilities

• Opens and closes the Studio independently and ensures all opening/closing procedures are completed accurately.
• Supports daily execution of visual merchandising, supply restocks, and Studio upkeep.
• Reviews daily business and helps implement strategies to drive results.
• Acts as a floor leader during assigned shifts, helping structure the team to deliver both sales and service goals.
• Upholds safety and brand standards, including regulations tied to piercing and Studio cleanliness.
• Delivers exceptional service and educates customers on the Studs experience.
• Maintains a warm, welcoming customer journey consistent with service expectations.
• Sets a strong example for professionalism, inclusion, and accountability, providing real-time feedback.

Skills

Keyholder experience

Shift lead

Floor leadership

Job description

Studs is seeking a Studio Supervisor in Santa Clara, CA. You will open/close the studio, lead floor operations during shifts, and ensure a consistent customer and brand experience.

This non-managerial role requires professionalism, reliability, and the ability to own floor leadership when needed. As a keyholder, you’ll model our values, support visual merchandising and stock, and uphold safety and cleanliness standards.