Studio Lead & Floor Leader — Open/Close (Keyholder)

Studs; Austin (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

Vision Insurance

401(k) Retirement Savings Plan

Paid Time Off and Paid Sick Leave

Parental Leave

Employee Discounts on Piercings andJew

Job summary

Studs in Austin is hiring a Studio Supervisor to support daily studio operations and lead the customer experience on the floor. The role opens and closes the studio, oversees merchandising and stock, and guides the team to meet sales and service goals.

Ideal candidates bring prior keyholder or shift-lead experience, are available for a flexible schedule including weekends, and can stand for long periods while maintaining safety standards.

Qualifications

• Prior experience as a keyholder or shift lead with independent operations.
• Available to work flexible schedule up to 5 days/week (32+ hours), including evenings, weekends, and holidays.
• Weekend availability required (Fri-Sun) excluding PTO.
• Full-Time employees prioritized as primary employment.
• Proven professionalism, reliability, and sound judgment in a customer-facing environment.
• Able to stand for extended periods (up to 8+ hours) and lift/move at least 20 lbs.
• Able to handle chemicals safely and follow all health, safety, and compliance protocols.
• Confident operating solo and taking ownership of floor leadership responsibilities when assigned.
• Brings a positive attitude, receives feedback well, and contributes to a collaborative, service-oriented team culture.

Responsibilities

• Opens and closes the Studio independently and completes opening/closing procedures.
• Supports daily execution of visual merchandising, supply restocks, and Studio upkeep.
• Reviews daily business and helps implement strategies to drive results.
• Acts as floor leader during assigned shifts, helping structure the team to deliver both sales and service goals.
• Upholds safety and brand standards, including regulations tied to piercing and Studio cleanliness.
• Delivers exceptional service and educates customers on the Studs experience.
• Supports service recovery and escalates customer concerns as needed.
• Ensures a warm, welcoming, and consistent customer journey aligned with our service expectations.
• Sets a strong example for professionalism, inclusion, and accountability.
• Provides real-time feedback and support to teammates when appropriate, escalating as needed.
• Helps reinforce company values and contributes to a collaborative, feedback-rich environment.

Skills

Keyholder experience

Shift lead

Customer service

Reliability

Attention to detail

Job description

Studs in Austin is hiring a Studio Supervisor to support daily studio operations and lead the customer experience on the floor. The role opens and closes the studio, oversees merchandising and stock, and guides the team to meet sales and service goals.

Ideal candidates bring prior keyholder or shift-lead experience, are available for a flexible schedule including weekends, and can stand for long periods while maintaining safety standards.