Studio Floor Lead & Keyholder

Socket.dev; Boston (MA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Time Off

401(k) Retirement Savings Plan

Exclusive Employee Discounts

Job summary

Studs in Boston is hiring a Studio Supervisor to support daily Studio operations, lead on the floor during shifts, and uphold safety and brand standards. You will be responsible for opening/closing, floor leadership, and delivering a consistently excellent customer experience.

This full-time, on-site role requires flexible availability including evenings, weekends, and holidays, with an emphasis on hands-on leadership, reliability, and a positive team attitude.

Responsibilities

• Opens and closes the Studio independently and ensures all opening/closing procedures are completed accurately
• Supports daily execution of visual merchandising, supply restocks, and Studio upkeep
• Reviews daily business and helps implement strategies to drive results
• Acts as a floor leader during assigned shifts, helping structure the team to deliver both sales and service goals
• Upholds compliance with safety and brand standards, including regulations tied to piercing and Studio cleanliness
• Delivers exceptional service and educates customers on the Studs experience
• Supports service recovery and escalates customer concerns as needed
• Ensures a warm, welcoming, and consistent customer journey aligned with our service expectations
• Sets a strong example for professionalism, inclusion, and accountability
• Provides real-time feedback and support to teammates when appropriate, escalating as needed
• Helps reinforce company values and contributes to a collaborative, service-oriented team culture

Job description

Studs in Boston is hiring a Studio Supervisor to support daily Studio operations, lead on the floor during shifts, and uphold safety and brand standards. You will be responsible for opening/closing, floor leadership, and delivering a consistently excellent customer experience.

This full-time, on-site role requires flexible availability including evenings, weekends, and holidays, with an emphasis on hands-on leadership, reliability, and a positive team attitude.