Studio Experience Lead for Membership & Sales

Orangetheory Fitness; Austin (TX); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Orangetheory Fitness in Austin, TX is seeking an Assistant Studio Manager to support daily operations, drive membership sales, and ensure a high-energy, welcoming member experience. This role reports to the Studio Manager and partners with the team to achieve sales goals while maintaining brand standards.

The ideal candidate has 0–1 year in customer service or sales, with at least 6 months in leadership or supervisory roles.

Qualifications

• High school diploma or equivalent required.
• Prior experience in customer service, sales, hospitality, or a related field preferred (0–1 year).
• At least 6 months of experience in leadership, supervisory responsibilities, or managing people, programs, or projects.

Responsibilities

• Deliver a welcoming, inclusive, and high-energy experience for all members, prospects, and guests, ensuring every interaction reflects brand standards.
• Conduct studio tours, clearly present membership options, and confidently communicate programs, services, and benefits.
• Achieve individual and team sales goals by executing outreach, follow-ups, and lead generation activities to drive membership growth.
• Build and maintain relationships within the local community to increase brand awareness and generate new business opportunities.
• Support the onboarding, training, and mentoring of Sales Associates, including reinforcement of the sales process and best practices.
• Maintain accurate member records and complete all required documentation using company systems and tools with a high level of integrity and attention to detail.
• Accurately process sales transactions, including cash and credit card payments, in accordance with company policies and procedures.
• Respond promptly and professionally to member inquiries, feedback, and concerns, escalating issues as appropriate to ensure resolution.
• Partner with studio team members to deliver a seamless, consistent, and positive member and guest experience.
• Support marketing initiatives, including social media engagement, community events, and studio activations to drive engagement and growth.
• Maintain a clean, organized, and well-presented studio environment in alignment with brand and operational standards.
• Participate in scheduled team meetings, trainings, and development opportunities to support ongoing performance and growth.
• Understanding of and commitment to exceptional customer service and the core values at AFG HoldCo.

Skills

Leadership

Communication

Customer service

Sales

Hospitality

Education

High school diploma or equivalent

Tools

Microsoft Office

Canva

Job description

Orangetheory Fitness in Austin, TX is seeking an Assistant Studio Manager to support daily operations, drive membership sales, and ensure a high-energy, welcoming member experience. This role reports to the Studio Manager and partners with the team to achieve sales goals while maintaining brand standards.

The ideal candidate has 0–1 year in customer service or sales, with at least 6 months in leadership or supervisory roles.