Studio Experience Lead: Elevate Client Hospitality & Ops

Alts; Greenwich (CT); On-site; USD 60,000 - 81,000; Full time

Job summary

Alts in Greenwich, CT is seeking a Studio Experience Manager to lead client experience and front-of-house operations across the studio. This leadership role oversees the client journey from first fitting to final pickup and ensures operational excellence and hospitality standards.

You will work closely with the Tailoring Shop Manager to balance client expectations with production capacity, build a high-performing team, and drive measurable improvements in studio performance and client loyalty.

Qualifications

• 5+ years of leadership in hospitality or premium service.
• Proven ability to manage client experience and operations.
• Strong coaching and conflict-resolution skills.

Responsibilities

• Lead client experience from first appointment to pickup.
• Oversee front-of-house operations and scheduling.
• Coordinate order administration and production.
• Coach and develop front-of-house team.
• Partner with Tailoring Shop Manager to balance production with client needs.
• Maintain studio standards and reporting accuracy.

Skills

Leadership

Hospitality

Operations

Team Management

Client Experience

Communication

Tools

POS systems

Scheduling platforms

Job description

Alts in Greenwich, CT is seeking a Studio Experience Manager to lead client experience and front-of-house operations across the studio. This leadership role oversees the client journey from first fitting to final pickup and ensures operational excellence and hospitality standards.

You will work closely with the Tailoring Shop Manager to balance client expectations with production capacity, build a high-performing team, and drive measurable improvements in studio performance and client loyalty.