Guest Experience Lead: Front Desk & Studio Ops

Alts; Greenwich (CT); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Company benefits

Job summary

Alts is seeking a Front Desk Operations Representative in Greenwich, CT, to be the first point of contact for clients visiting our studios. This in‑person role handles greetings, check‑ins, payments, and scheduling, while supporting daily studio operations and garment handling with the tailoring team.

The position emphasizes hospitality, impeccable service, and accurate record keeping. It’s an entry‑level role with potential for growth into a coordinating position within a dynamic fashion studio

Qualifications

• Customer service, hospitality, retail, reception, or administrative experience preferred
• Strong verbal and written communication skills
• Excellent organizational skills and attention to detail
• Ability to manage multiple priorities in a fast‑paced, client‑facing environment
• Comfort learning scheduling platforms, POS systems, and other operational tools
• Professional demeanor and the ability to handle client information with discretion
• Willingness to learn company procedures, follow established workflows, and accept coaching
• An interest in fashion, tailoring, garment construction, or sustainability is a plus
• Ability to work collaboratively with a diverse team and adapt to changing studio needs

Responsibilities

• Create a warm, professional, and welcoming environment for every client who enters the studio
• Greet clients, manage check-ins and pickups, and process payments with accuracy and professionalism
• Provide timely, thoughtful, and on-brand communication across in-person interactions, phone calls, and email
• Manage client appointments and bookings, ensuring an organized and seamless experience
• Listen carefully to client needs and provide helpful recommendations based on their service requirements
• Address client questions and concerns with empathy, professionalism, and sound judgment, escalating issues when appropriate
• Build positive relationships with clients and contribute to an experience that encourages loyalty, referrals, and repeat visits
• Collect and communicate client feedback, recurring concerns, and opportunities to improve the studio experience
• Support the daily operation of the studio, maintaining an organized, professional, and client-ready environment
• Manage incoming calls, emails, appointment requests, and general administrative communication
• Maintain studio supplies and inventory, including ordering, tracking, and organizing necessary materials
• Coordinate the handling, tagging, distribution, and delivery of garments sent to external vendors or other locations
• Support fitting room flow and appointment coordination to help clients and the tailoring team move efficiently through the studio
• Assist with opening, closing, and other daily operational procedures as assigned
• Maintain accurate records and ensure administrative tasks are completed consistently and on time
• Identify operational challenges and communicate opportunities to improve efficiency and organization
• Create and maintain accurate order tickets throughout the garment's lifecycle at Alts
• Verify client information, garment details, alterations, pricing, due dates, and special instructions
• Ensure garments meet front‑of‑house quality control and handling checkpoints
• Monitor order statuses and communicate discrepancies or delays
• Document refunds, RFAs, service issues, and process failures per procedures
• Support accurate reporting by maintaining complete order records
• Coordinate with the tailoring team to ensure garments are tracked and ready for delivery
• Follow SOPs to protect accuracy and integrity of client transactions
• Partner with Studio Experience Manager, Coordinator, and tailoring team to support daily priorities
• Communicate client needs, order updates, and operational concerns clearly
• Anticipate needs of clients and teammates to create a collaborative environment
• Take ownership of assigned responsibilities and seek support when needed
• Contribute ideas to improve client service and processes
• Participate in training and team meetings for growth and development
• This is an entry‑level/early-career role.
• S.C.O.R.E. values: Solve with Skill, Craft with Care, Own the Outcome, Respect What Matters, Elevate Every Experience
• Why Join Alts? Front‑of‑house connects clients, craftsmanship, and studios and offers growth opportunities

Skills

Customer service

Hospitality mindset

Communication skills

Organizational skills

Multi-tasking

Job description

Alts is seeking a Front Desk Operations Representative in Greenwich, CT, to be the first point of contact for clients visiting our studios. This in‑person role handles greetings, check‑ins, payments, and scheduling, while supporting daily studio operations and garment handling with the tailoring team.

The position emphasizes hospitality, impeccable service, and accurate record keeping. It’s an entry‑level role with potential for growth into a coordinating position within a dynamic fashion studio