Studio Experience Lead – Luxury Tailoring & Hospitality

Alteration Specialists; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Alteration Specialists in New York City and Roslyn is seeking a Studio Experience Manager to lead client experience and front‑of‑house operations across our studios. This leadership role owns the client journey from first fitting through final pickup, ensures operational excellence, and partners with the Tailoring Shop Manager to balance service with production capacity.

You'll build a high‑performing team and drive loyalty and efficiency.

Qualifications

• 5+ years of leadership experience in hospitality or premium service.
• Proven ability to manage client experience and studio operations.
• Experience with POS systems and scheduling tools.

Responsibilities

• Own the complete client journey from first appointment to final pickup.
• Lead front‑of‑house operations and studio scheduling.
• Coordinate with Tailoring Shop Manager to balance production and client needs.
• Coach and develop a high‑performing studio team.

Skills

Leadership

Hospitality

Operations management

POS systems

Scheduling platforms

Notion

Tools

POS systems

Scheduling platforms

Ticket management

Workflow software

Job description

Alteration Specialists in New York City and Roslyn is seeking a Studio Experience Manager to lead client experience and front‑of‑house operations across our studios. This leadership role owns the client journey from first fitting through final pickup, ensures operational excellence, and partners with the Tailoring Shop Manager to balance service with production capacity.

You'll build a high‑performing team and drive loyalty and efficiency.