Studio Experience Lead

Orangetheory Fitness; Raleigh (NC); Presencial; USD 42.000 - 62.000; Jornada completa

Descripción de la vacante

OT Group Holdings, LLC, doing business as Orangetheory Fitness, seeks an Assistant Studio Manager in Raleigh to support daily operations and member experience, lead sales efforts, and mentor sales staff. You will oversee tours, present membership options, process transactions, coordinate with the Studio Manager, and help deliver a high-energy, welcoming environment that reflects the brand.

This full-time role requires strong service orientation, communication, and ability to meet performance

Formación

• Requires prior experience in customer service or sales roles.
• Leadership experience of 6 months or more.
• Strong communication and relationship-building skills.
• Ability to meet sales goals and work in a fast-paced environment.
• Flexible schedule including weekends as needed.

Responsabilidades

• Deliver a welcoming, inclusive, and high-energy experience for all members, prospects, and guests, ensuring every interaction reflects brand standards.
• Conduct studio tours, clearly present membership options, and confidently communicate programs, services, and benefits.
• Achieve individual and team sales goals by executing outreach, follow-ups, and lead generation activities to drive membership growth.
• Build and maintain relationships within the local community to increase brand awareness and generate new business opportunities.
• Support the onboarding, training, and mentoring of Sales Associates, including reinforcement of the sales process and best practices.
• Maintain accurate member records and complete all required documentation using company systems and tools with a high level of integrity and attention to detail.
• Accurately process sales transactions, including cash and credit card payments, in accordance with company policies and procedures.
• Respond promptly and professionally to member inquiries, feedback, and concerns, escalating issues as appropriate to ensure resolution.
• Partner with studio team members to deliver a seamless, consistent, and positive member and guest experience.
• Support marketing initiatives, including social media engagement, community events, and studio activations to drive engagement and growth.
• Maintain a clean, organized, and well-presented studio environment in alignment with brand and operational standards.
• Participate in scheduled team meetings, trainings, and development opportunities to support ongoing performance and growth.
• Understanding of and commitment to exceptional customer service and the core values at OT Group Holdings, LLC.

Conocimientos

Sales experience

Customer service

Leadership

Communication skills

Time management

Educación

High school diploma or equivalent

Herramientas

Microsoft Office

Canva

Descripción del empleo

OT Group Holdings, LLC, doing business as Orangetheory Fitness, seeks an Assistant Studio Manager in Raleigh to support daily operations and member experience, lead sales efforts, and mentor sales staff. You will oversee tours, present membership options, process transactions, coordinate with the Studio Manager, and help deliver a high-energy, welcoming environment that reflects the brand.

This full-time role requires strong service orientation, communication, and ability to meet performance