Studio Director - Specialty Shops SouthPark

Faced The Facial Studio; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

401k

Health insurance

Dental and Vision

Life Insurance

Monthly complimentary facial

Product discount

Friends and Family discount

Referral bonus

Job summary

Faced The Facial Studio is opening its flagship Charlotte location, seeking a Studio Director to lead daily operations, drive client satisfaction, and grow the business. You will oversee a team of estheticians and hosts, manage scheduling, memberships, and retail performance, and build community partnerships in the Charlotte market.

The role requires startup-style leadership, excellent communication, and a passion for skincare.

Qualifications

• Experience leading a team in a client-facing environment.
• Strong track record in driving sales, memberships, and retail performance.
• Proven ability to recruit, train, and develop staff while maintaining high service standards.

Responsibilities

• Lead daily studio operations and ensure top-tier client experiences.
• Coach and manage estheticians and hosts to deliver exceptional service.
• Drive studio P&L, scheduling, and inventory control.
• Develop and execute client acquisition and retention plans.
• Plan events and partnerships to grow community presence.

Skills

Leadership

Operations management

Customer service

Recruiting

Sales

Tools

Excel

POS/CRM

Job description

Join Faced as we open our flagship Charlotte location, which is set to open in Winter 2026. Faced will join neighboring tenants DryBar, Williams Sonoma, Lake, Sid & Ann Mashburn and many others in conveniently located Specialty Shops SouthPark.

About Faced The Facial Studio:

• Through its team of professional estheticians, Faced The Facial Studio provides its clients customized 30 and 50 minute facials and Hydrafacials using clean, effective product lines. A tailored and educational client approach, convenient and luxurious retail location, extended operating hours, accessible prices without add-on service fees, monthly membership options, and an easy-to-use online booking system help ensure Faced’s custom facials become part of its clients’ monthly skincare routine. Additionally, Faced offers a curated offering of skincare products to continue to enhance our client’s skincare routine at home.
• Faced operates 4 Atlanta area locations and will open its first Charlotte-area location at the Specialty Shops SouthPark.

Position Overview:

• The Studio Director is the leader of the studio and is ultimately responsible for its success. Core responsibilities include driving team growth and satisfaction, ensuring excellent client experiences, community-building, leading daily operations, and taking accountability for the studio’s financial performance.

Reports To: Regional Director

Primary Duties:

• Build Client Loyalty
• Drive repeat business, customer loyalty, and memberships by ensuring clients feel welcome in the studio, establishing strong client relationships, being respectful of clients’ time, and providing a comfortable and clean environment.
• Go the extra mile to create memorable experiences for clients.
• Proactively assess client satisfaction and resolve client concerns decisively, empathetically, and effectively to ensure client loyalty.
• Lead the Team
• Regularly provide in-the-moment and planned coaching/feedback to your team of estheticians and studio hosts
• Empower team with tools, information, and confidence they need to deliver an excellent customer experience
• Lead the end-to-end talent lifecycle: recruit, interview, hire, onboard, train, and manage performance
• Foster a positive, collaborative, and high-performance team culture; celebrate wins and resolve interpersonal conflicts with discretion
• Maintain a pulse on team’s strengths and opportunities; create ongoing training opportunities
• Performance Management
• Own the studio P&L: drive top-line revenue through schedule optimization, membership sales, and retail performance while managing controllable expenses
• Develop new client acquisition and client retention plans
• Analyze operational and sales reports to identify communicate trends, benchmark KPIs, and implement performance improvements with both the team and management
• Consultative Selling
• Articulate the Faced story, services, and product lines to educate guests and drive consultative retail sales
• Check staff/client communications and provide feedback and coaching
• Manage day to day front- and back-of-house operations, including optimizing staff scheduling, POS/CRM administration, and adherence to state board regulations
• Manage inventory and supplies, keeping appropriate stock levels
• Maintain cleanliness and orderliness in all areas of the studio
• Lead operational audits and secret shopper initiatives to uphold brand consistency and service excellence
• Assist with laundry
• Community Building
• Act as the local brand ambassador to introduce Faced to the greater Charlotte community
• Plan and execute studio events, seasonal activations, and local marketing campaigns
• Identify and cultivate strategic partnerships with neighboring businesses, influencers, and community organizations

Preferred Characteristics:

• Strong leader and lead by example
• Ownership and client-first mentality
• Operational experience
• Driven to be exceptional
• Organized and detail-oriented
• Ability to multi-task and maintain a calm demeanor
• Comfortable making and communicating difficult decisions and feedback to team members

Preferred Job Qualifications:

• Management and/or leadership experience - minimum 2 year experience
• Spa and/or luxury retail experience is a plus
• Experience working in a start-up or fast-paced environment
• Excellent written and verbal communication skills
• Proficient computer and Microsoft Excel skills including use of a Point-of-Sale and CRM tool
• Passion for skincare a plus
• Will be expected to develop an understanding of the esthetics field and be provided initial training

Schedule:

• Full Time with a variable schedule across weekdays and weekends, mornings, afternoons, and evenings. The typical schedule is 5 days per week including Saturdays.
• Highly Competitive Compensation Structure
• Paid Time Off
• Paid Holidays
• 401k Employee Contribution
• Medical, Dental and Vision Benefits (Full Time Employees)
• Life Insurance 100% Company-Paid (Full Time Employees)
• Complementary Monthly Facial
• Substantial Employee Discount on Products plus Partner-Sponsored Gratis
• Friends and Family Discount
• Team Member Referral Bonus