Studio Host - Specialty Shops SouthPark

Faced The Facial Studio; Charlotte (NC); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

401k plan

Medical, dental and vision benefits

Life insurance 100% company-paid

Complimentary monthly facial

Employee product discounts

Friends and family discount

Team member referral bonus

Job summary

Faced The Facial Studio is opening its flagship Charlotte location in Winter 2026. The Studio Host supports a welcoming booking experience, check-in/check-out, and client follow-up while assisting the esthetics team and management.

You will educate clients about services, memberships, and skincare products, driving rebookings and retail sales, and handling scheduling and POS operations. Evening and weekend shifts are required.

Qualifications

• 1+ years in customer service/hospitality
• Passion for skincare
• Client-first mentality
• Detail oriented
• Excellent written and verbal communication skills
• Ability to multi-task and maintain a calm demeanor
• Strong organizational skillset
• Team player
• Maintain client and studio confidentiality
• Ability to commute to the studio

Responsibilities

• Learns and enthusiastically shares the Faced story, services, memberships, gift cards, and retail offerings with clients, leading to sales generation, rebookings, and membership growth
• Exemplifies welcoming and friendly hospitality skills
• Proactively looks for opportunities to exceed clients’ expectations
• Answers the studio phone and messaging system to schedule appointments and provide information
• Leads client check-in and check-out processes, including educating about the brand, products, and memberships
• Addresses clients by name and builds warm professional relationships
• Follows up with clients to generate return visits and assist with scheduling and product needs
• Maintains cleanliness and orderliness of the studio
• Assists with inventory management and reporting
• Follows all applicable regulations and laws

Skills

Customer service

Hospitality

Communication

Detail-oriented

Multi-tasking

Team player

Tools

POS system

Job description

Join Faced as we open our flagship Charlotte location, which is set to open in Winter 2026. Faced will join neighboring tenants DryBar, Williams Sonoma, Lake, Sid & Ann Mashburn and many others in conveniently located Specialty Shops SouthPark.

About Faced The Facial Studio:

• Through its team of professional estheticians, Faced The Facial Studio provides its clients customized 30 and 50 minute facials and Hydrafacials using clean, effective product lines. A tailored and educational client approach, convenient and luxurious retail location, extended operating hours, accessible prices without add-on service fees, monthly membership options, and an easy-to-use online booking system help ensure Faced’s custom facials become part of its clients’ monthly skincare routine. Additionally, Faced offers a curated offering of skincare products to continue to enhance our client’s skincare routine at home.
• Faced operates 4 Atlanta area locations and will open its first Charlotte-area location at the Specialty Shops SouthPark.

Compensation: $16/hour with earning potential up to $19/hour with bonus eligibility.

Position Overview:

As a Studio Host, your work is fundamental to Faced’s overall goal of providing clients an experience that leads them to return time after time. You are responsible for ensuring a welcoming, efficient, and client-centric booking, check-in, and check-out process, as well as supporting the esthetics team and Studio Management with client follow-up and administrative duties. Furthermore, you are responsible for enthusiastically educating clients about Faced’s services, memberships, and skincare products, leading to rebookings and sales.

Schedule: Please note that evening and weekend availability is a requirement. Shifts available will include a mix of the following:

• Mondays 1:00PM - 8:00PM
• Fridays 1:00PM - 8:00PM
• Saturdays 8:00AM - 5:00PM
• Sundays 8:00AM - 5:00PM

Primary Duties:

• Learns and enthusiastically shares the Faced story, services, memberships, gift cards, and retail offerings with clients, leading to sales generation, rebookings, and membership growth
• Exemplifies welcoming and friendly hospitality skills
• Proactively looks for opportunities to exceed clients’ expectations
• Client Service Operations:
• Answers the studio phone and messaging system promptly, efficiently, and courteously to schedule appointments, answer client questions, and provide general information
• Leads client check-in and check-out processes, including educating about the brand, products, rebooking, and the membership
• Addresses clients by name and seeks to build a warm professional relationship with them
• Seeks client feedback and funnels it to the appropriate party
• Works with the esthetics staff to ensure timeliness of appointments
• Works with management and the esthetics team to resolve any client issues decisively and effectively.
• Learns and fully utilizes the point-of-sale system to ensure seamless booking, check-in, and check-out process. Adds client notes to ensure clear communication across the team.
• Follow up with clients to generate return visits and assist with scheduling, product needs, etc.
• Studio Operations:
• Works to fill available appointment slots by proactively contacting clients
• Packages store retail for client purchases
• Maintains cleanliness and orderliness of the studio
• Assists with inventory management
• Assists with studio reporting
• Assists with laundry, trash, and other studio maintenance
• Follows all applicable regulations and laws

Preferred Qualifications and Characteristics:

• 1+ years in customer service/hospitality
• Passion for skincare
• Client-first mentality
• Detail oriented
• Personable and professional demeanor
• Excellent written and verbal communication skills
• Ability to multi-task and maintain a calm demeanor
• Strong organizational skillset
• Team player
• Maintain client and studio confidentiality
• Ability to commute to the studio

Reports To: Studio Director

• Competitive Compensation
• Paid Time Off
• Paid Holidays
• 401k Employee Contribution
• Medical, Dental and Vision Benefits (Full-Time Employees)
• Life Insurance 100% Company-Paid (Full-Time Employees)
• Complementary Monthly Facial
• Substantial Employee Discount on Products
• Friends and Family Discount
• Team Member Referral Bonus

Physical Requirements:

• This position requires the ability to sit, stand, and walk for extended periods throughout the workday. The employee must be able to frequently use a computer, keyboard, mouse, telephone, and other office equipment. The position requires occasional bending, reaching, stooping, and lifting or carrying supplies weighing up to 25 pounds. Employees may be required to move packages, retail merchandise, office supplies, or other materials within the facility. The employee must have sufficient visual, auditory, and communication abilities to operate technology, process transactions accurately, communicate with clients and team members, and provide a welcoming client experience. The position may involve frequent interaction with the public and a moderately active work environment. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.