Studio Director

Attersee LLC; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Attersee LLC in New York is seeking a Studio Director to manage operations, oversee sales performance, and enhance client experience. This role is pivotal in a rapidly growing brand and requires someone with strong leadership and luxury service skills.

The ideal candidate should have at least 5 years of experience in luxury retail leadership, excellent communication abilities, and a proactive approach to developing client relationships.

Qualifications

• Minimum of 5 years in a luxury retail leadership role.
• Strong operational instincts and ability to manage multiple priorities.
• Excellent written and verbal communication skills.

Responsibilities

• Oversee daily operations of the Studio ensuring an elevated client experience.
• Drive Studio sales performance and client development strategies.
• Build strong relationships with clients and industry partners.

Skills

Luxury client service

Organizational skills

Analytical skills

Client development

Communication skills

Team leadership

Tools

Microsoft Excel

Shopify or similar CRM

Job description

New York, NY | Full-Time

About Attersee

Founded in 2021, Attersee is a brand that offers considered essentials designed to elevate the daily ritual of getting dressed. We believe in using the highest-quality materials to make garments that are easy to wear — and made to last.

The brand is growing quickly, and this is a rare opportunity to join a small, ambitious team at a pivotal stage of growth.

The Role

Attersee is seeking a Studio Director to lead the day-to-day operations, client experience and sales performance of the Studio. Acting as an entrepreneurial retail partner to leadership, this role balances Studio management, client development, communication and business development simultaneously.

This is a hands‑on role for someone highly adaptable, solutions-oriented, and comfortable operating within a fast-growing environment. The ideal candidate brings strong operational instincts, elevated client service standards, and the ability to build structure while maintaining the culture of the brand.

The Studio Director will oversee Studio sales performance, clienteling strategy, and operations, and will manage direct reports and team development. They will also serve as a key representative of the brand both within the Studio and throughout the broader New York luxury community.

Studio Operations & Management

• Oversee the daily operations and functionality of the Studio, ensuring an elevated and seamless client experience at all times.
• Partner closely with leadership on business priorities, operational initiatives, sales opportunities, and strategic growth initiatives.
• Manage Studio scheduling, appointments, client flow, operational planning and communication across departments.
• Establish and maintain operational processes that support efficiency while preserving the brand’s highly personal and high‑touch approach to service.
• Own Studio inventory management and inventory levels, partnering closely with merchandising, fulfillment, and operational systems to oversee replenishment, product flow, transfers, RTVs, fulfillment coordination and overall inventory accuracy.
• Ensure the Studio environment, presentation, hospitality and overall client experience consistently reflect the brand.

Client Development & Sales

• Drive Studio sales performance and oversee the execution of client development and retention strategies.
• Build and maintain strong relationships with top clients, stylists, personal shoppers and industry partners.
• Utilize client data to build thoughtful and strategic outreach plans, including client segmentation, retention strategies, reactivation opportunities, and personalized communication initiatives.
• Analyze sales and client performance data to identify opportunities for growth, appointment generation, repeat business and long‑term relationship development.
• Oversee appointment preparation, client follow‑up, personalized service initiatives, and ongoing relationship management.
• Identify opportunities to grow repeat business, re‑engage lapsed clients, and deepen long‑term client relationships through thoughtful outreach and follow‑through.
• Act as a key client‑facing representative of the brand, both within the Studio environment and during moments of travel.
• Partner with leadership to strengthen sales culture, accountability and ownership around Studio performance.

Business Development & Community

• Identify opportunities for community engagement and strategic partnerships that align with the brand’s positioning and values.
• Help grow Attersee’s presence within the luxury and creative community through thoughtful and highly personalized outreach.
• Build and cultivate relationships with hotels, restaurants, membership clubs, stylists, and other aligned luxury businesses to help drive Studio awareness, traffic, and client acquisition.
• Represent the brand externally through networking, events, partnerships, and relationship-building opportunities throughout New York.

Communication & Cross‑Functional Partnership

• Serve as a central communication point between the Studio, leadership, merchandising, operations, fulfillment, and external partners.
• Ensure smooth coordination around product arrivals, client requests, inventory communication, special orders, and Studio priorities.
• Partner with merchandising and operations teams to support business priorities and maintain strong organizational flow.
• Create systems and structure that allow the Studio to scale effectively without losing its intimacy, service standards, or sense of community.

Team Leadership

• Directly oversee the Coordinator role, providing day‑to‑day management, prioritization, and support.
• Foster a collaborative, solutions-oriented, and detail-driven Studio culture.
• Lead with strong ownership, accountability, professionalism, and an entrepreneurial mindset across all areas of the business.
• Serve as an active contributor to the continued development, evolution, and foundational growth of the Studio and broader retail network, bringing adaptability and creativity to new initiatives and evolving business needs.

What You Bring

• Strong understanding of luxury client service, client development, and relationship‑building.
• Strong organizational and analytical skills, with the ability to utilize client and sales data to support outreach, retention, and business growth strategies.
• Excellent operational instincts with the ability to manage multiple priorities simultaneously.
• Entrepreneurial mindset and comfort working within a lean, fast‑moving environment.
• Strong written and verbal communication skills with an exceptional attention to detail.
• Ability and willingness to travel and work evenings, weekends, and events as business needs require.
• A genuine appreciation for luxury fashion, service and brand‑building.
• Proficiency in Microsoft Excel, Word and PowerPoint required.
• Experience working within Shopify or a similar CRM, POS, or retail operating system preferred.
• Minimum of 5 years working in a luxury retail environment within a leadership role.