Studio Data Operations Lead

Amazon; Culver City (CA); On-site; USD 70,000 - 121,000; Full time

Job summary

Amazon MGM Studios is seeking a capable operations/product/program management professional to serve as the first point of contact for Studio teams, troubleshoot issues, and drive resolutions. You will create training materials and SOPs to accelerate tool adoption while maintaining data integrity across business logic.

Responsibilities include surfacing user pain points, informing tool improvements, and leveraging AI-assisted tools to speed up troubleshooting, documentation, and daily operations

Qualifications

• Can show strong verbal and written communication skills.
• 2+ years of experience in a client-facing, operations, product/program management, or technology role.
• Experience troubleshooting user or data issues and supporting business workflows through tools or process improvements.
• Experience creating documentation, training materials, or delivering user training.
• Familiarity with Airtable or other low-code/no-code platforms (e.g., Salesforce, Smartsheet, Asana).

Responsibilities

• Serve as a first point of contact for user issues from Studio teams, troubleshooting problems and driving them to resolution.
• Build and deliver training, guides, and SOPs to accelerate adoption and confident use of operational tools.
• Maintain data fidelity by developing a working understanding of the business logic used throughout Amazon MGM Studios.
• Surface user pain points and best practices to inform improvements to new and existing tools.
• Leverage AI-assisted tools to accelerate troubleshooting, documentation, and everyday operational work.

Skills

Communication skills

Client-facing experience

Troubleshooting data issues

Training materials

Tools

Airtable

Salesforce

Smartsheet

Asana

Job description

Amazon MGM Studios is seeking a capable operations/product/program management professional to serve as the first point of contact for Studio teams, troubleshoot issues, and drive resolutions. You will create training materials and SOPs to accelerate tool adoption while maintaining data integrity across business logic.

Responsibilities include surfacing user pain points, informing tool improvements, and leveraging AI-assisted tools to speed up troubleshooting, documentation, and daily operations